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By enabling contact on WeChat through the Kentico Xperience platform, businesses can tap into the massive user base of WeChat, which has over 1 billion monthly active users. This increased reach allows businesses to connect with a larger audience and generate more leads.
WeChat offers various engagement features such as messaging, voice and video calls, and Moments (similar to a social media feed). By utilizing the Kentico Xperience platform for contact on WeChat, businesses can leverage these features to engage with potential leads in a more interactive and personalized manner, leading to improved lead generation.
The Kentico Xperience platform provides robust tracking and analytics capabilities. By utilizing contact on WeChat through the platform, businesses can track and analyze the interactions and behaviors of WeChat users. This data can be used to gain insights into lead generation efforts, identify areas for improvement, and optimize lead generation strategies for better results.
As businesses strive to expand their customer reach and provide seamless communication across multiple channels, WeChat has emerged as a prominent platform for engaging with a vast user base in China and beyond.
With its extensive features and widespread popularity, businesses are eager to integrate WeChat into their existing customer communication strategies.
For those using the Kentico Xperience platform, the opportunity to connect with customers on WeChat opens up a world of possibilities.
By leveraging the power of Kentico Xperience, businesses can seamlessly integrate WeChat into their customer contact channels, enabling efficient and effective communication with their target audience.
In this article, we will explore how businesses can provide contact with customers on WeChat from their Kentico Xperience platform, empowering them to deliver exceptional customer experiences and foster meaningful interactions on this highly popular messaging app.
WeChat is a multi-purpose social media app with over 1.2 billion monthly active users. It offers a range of features such as messaging, voice and video calls, payment services, and social media networking. WeChat boasts an impressive 900 million daily active users for its messaging service, with 50 million businesses using the app for marketing and sales. The app's payment service, WeChat Pay, has over 800 million monthly active users and processed over $17 trillion in transactions in 2020. Overall, WeChat has become an essential part of daily life for many in China and beyond.