Chatbot Pricing 2026: Compare Costs & Plans

€14

Per month, everything included

50+

Channels at no extra cost

2,000

AI messages per month

€0

Per-conversation fees

The Problem With AI Chatbot Pricing

Most AI chatbot platforms use per-conversation pricing that sounds affordable at first but becomes expensive fast. At $0.99 per conversation, 500 inquiries costs $495/month. When you grow to 3,000 conversations? That's $2,970/month.

You're essentially penalized for success. The more customers engage with your chatbot, the higher your bill. Marketing campaigns that go viral? Budget nightmare. Seasonal spikes? Surprise invoices.

Boei takes a different approach: one flat monthly price that stays the same whether you handle 100 conversations or 2,000. Your busiest month costs exactly the same as your slowest. Popular with ecommerce stores processing hundreds of orders. WordPress users and Shopify merchants love our simple pricing. See what's included: all chatbot features.

What's Included for €14/Month

Everything you need to capture leads and support customers

2,000 AI Messages

Powered by GPT-4 and Claude. The chatbot learns your website automatically and answers questions accurately with source links.

No per-message fees
Automatic website training
Source citations included
95+ languages supported

50+ Communication Channels

WhatsApp, contact forms, Messenger, Instagram, Telegram, click-to-call, and more. All included, no extra fees.

WhatsApp Business included
Custom contact forms
Social media channels
Click-to-call & email

Full Lead Capture

Collect name, email, phone, company, and custom fields. Leads delivered via email, webhook, or built-in inbox.

Custom lead fields
Conversation transcripts
AI-generated summaries
CRM integrations

Full Customization

Match your brand colors, add your logo, customize messages, and configure the chatbot's personality.

Brand colors & logo
Custom welcome message
Personality settings
Position & triggers

Analytics & Insights

See what visitors ask, track conversations, and measure lead capture performance.

Conversation analytics
Lead tracking
Popular questions
Response quality

GDPR Compliant

EU-based servers in Amsterdam. No cookies option available. Full privacy protection.

Amsterdam data center
No cookies mode
DPA available
Privacy-first design

How Boei Compares to Competitors

More features, lower price, no hidden costs

Feature	Boei	Tidio	Crisp	Drift
Monthly price	€14	€29	€25	$2,500+
AI messages included	2,000	Lyro add-on	✗ Limited	Custom
Per-conversation fee	€0	€0.50/Lyro chat	€0	€0
WhatsApp integration	Included	€59+ extra	€95/mo plan	Add-on
Contact forms	Included	✗ Limited	Included	Extra cost
Total channels	50+	5-10	10-15	5-10
Setup time	5 minutes	30+ minutes	30+ minutes	Hours/days
Auto-train on website	✓ Yes	Manual	Manual	Manual
EU servers (GDPR)	Yes (Amsterdam)	✗	Yes (EU option)	✗

Bottom line: Boei gives you AI chat + 50 channels + WhatsApp for €14/month. Competitors charge €25-29/month for fewer features, then add fees for AI and WhatsApp. Drift targets enterprise at $2,500+/month.

Real Cost Comparison: 3,000 Conversations/Month

Let's compare what you'd actually pay to handle 3,000 customer conversations per month:

Platform	Base Cost	Per-Conversation	WhatsApp	Total Monthly
Boei	€14	€0	Included	€14
Tidio	€29	€1,500 (Lyro)	€59+	€1,588+
Crisp	€25	€0	€95 plan	€95+
Drift	$2,500	€0	Add-on	$2,500+

With per-conversation pricing, you could pay 100x more for the same volume. That's the difference between €14 and €1,500+ every month.

Understanding AI Chatbot Pricing Models

Per-Conversation Pricing

Platforms like Intercom charge $0.50-$2.00 per conversation. Seems affordable until you grow. 5,000 conversations = $2,500-$10,000/month. Your success becomes your biggest expense.

Per-Agent Pricing

LiveChat and Freshchat charge $15-$100 per agent seat. A 5-person team pays $250-500/month just for access, regardless of conversation volume.

Flat Monthly Rate

Boei charges one flat price for predictable costs. Handle 100 or 2,000 conversations for the same €14. No surprises, no scaling penalties.

Freemium Limits

Free tiers cap at 50-100 conversations and lack key features. Fine for testing, but you'll upgrade quickly once real customers arrive.

Chatbot Pricing by Business Size

What you'll pay depends heavily on your team size and conversation volume. Here's what to expect:

Business Type	Monthly Budget	Best Options	What You Get
Solopreneurs	€0-30/month	Boei, Tidio Free, Crisp Free	Basic chatbot, limited conversations, essential channels
Small Teams (2-5)	€14-100/month	Boei Pro, Tidio Starter, Crisp Pro	AI features, multiple channels, team inbox
Growing Companies	€100-500/month	Boei Business, Tidio Growth, Intercom Starter	Advanced AI, integrations, analytics, priority support
Enterprise	€500-5,000+/month	Drift, Intercom, Salesforce	Custom AI, dedicated support, SLAs, compliance features

Most small businesses find the €14-100/month range offers the best value. You get AI-powered automation without enterprise complexity or pricing.

Chatbot Costs by Industry

Different industries have different requirements that affect chatbot pricing:

E-commerce & Retail

Online stores typically spend €14-200/month on chatbot software. Key needs include product recommendations, order tracking, and cart abandonment recovery. Platforms like Boei and Tidio work well. Gorgias is popular for Shopify stores but charges per ticket (€0.36-0.40 each).

SaaS & Technology

Software companies spend €50-500/month on average. They need integrations with help desks, knowledge bases, and CRMs. Intercom is popular but expensive ($74+/seat). Boei offers similar features at €14/month.

Healthcare

Healthcare chatbots require HIPAA compliance, which limits options and increases costs. Expect to pay €200-1,000/month for compliant solutions. Many standard chatbots don't qualify.

Financial Services

Banks and fintech companies need enhanced security, encryption, and compliance features. Budget €500-3,000/month for enterprise solutions with proper certifications.

Local Services

Restaurants, salons, and service businesses need appointment booking and basic Q&A. €14-50/month covers most needs. Boei's flat pricing works well for seasonal businesses.

Real-World Pricing Scenarios

What businesses actually pay based on their needs

Solo Founder

Sarah runs a Shopify store with 500 visitors/month. She needs basic chat and WhatsApp.

Volume: ~100 conversations/month
With Boei: €14/month total
With Tidio: €29 + €59 WhatsApp = €88
Savings with Boei: €888/year

Small Agency

A 3-person marketing agency manages 5 client websites. They need multi-site support.

Volume: ~500 conversations/month
With Boei: €14/month (unlimited sites)
With Crisp: €95/month per workspace
Savings with Boei: €972/year

Growing SaaS

A software company with 8 support agents handles 3,000 conversations monthly.

Volume: 3,000 conversations/month
With Boei: €99/month (Business)
With Intercom: €592/month + $2,970 AI
Savings with Boei: €41,556/year

Custom Chatbot Development Costs

Building a chatbot from scratch instead of using a platform? Here's what custom development costs:

Rule-Based Chatbots

Simple decision-tree chatbots with predefined responses cost €5,000-30,000 to develop. They handle FAQs and basic routing but can't understand natural language.

AI-Powered Chatbots

Chatbots with NLP (natural language processing) and machine learning cost €30,000-150,000+ to build. Add another €10,000-50,000 for training and fine-tuning.

Ongoing Maintenance

Hosting and infrastructure: €500-2,000/month
AI API costs (OpenAI, Claude): €100-1,000/month based on usage
Updates and bug fixes: €1,000-5,000/month
Retraining and improvements: €2,000-10,000/quarter

Total Cost of Ownership

A custom AI chatbot typically costs €50,000-200,000 in year one and €20,000-60,000/year thereafter. Compare that to Boei at €168/year. Custom development only makes sense for very specific enterprise needs.

Total Cost of Ownership: What You'll Really Pay

The sticker price is just the beginning. Here's the true total cost of running a chatbot for one year:

Cost Category	Boei	Tidio + Lyro	Intercom	Custom Build
Base subscription	€168	€348	€888	€0
AI/conversation fees	€0	€2,400+	€6,000+	€1,200+
WhatsApp add-on	€0	€708	€1,188	€500+
Setup/implementation	€0	€500	€2,000+	€50,000+
Training time	1 hour	5 hours	20+ hours	100+ hours
Year 1 Total	€168	€3,956+	€10,076+	€52,000+

Boei's all-inclusive pricing means no surprises. What you see is what you pay.

Hidden Costs to Watch For

What competitors don't tell you upfront

Overage Charges

Exceed your plan limit? Many platforms charge 2-3x their normal rate. A viral marketing campaign could trigger a $1,000+ surprise bill.

Integration Fees

WhatsApp, contact forms, and CRM integrations often cost extra. What looks like €39/month becomes €140+ when you add what you actually need.

Implementation Time

Complex platforms require 40-100 hours of setup and training. At €50/hour, that's €2,000-5,000 before you even launch.

Migration Costs

Switching platforms later costs €3,500-17,000 to export data, rebuild training, and reconnect integrations. Choose right the first time.

Calculate Your AI Chatbot ROI

Support Cost Savings

AI chatbots handle 70-80% of inquiries automatically. A team spending €5,000/month on support can reduce to €1,500-2,000. Annual savings: €36,000-42,000.

Lead Capture Value

Chatbots convert 3x more visitors than static forms. If you capture 50 extra leads/month worth €100 each, that's €5,000/month in additional pipeline.

24/7 Availability

40% of inquiries happen outside business hours. Without a chatbot, those visitors leave. With one, they become leads and customers.

Payback Period

At €14/month, Boei pays for itself after saving just 30 minutes of support time. Most businesses see positive ROI within the first week.

What Customers Say About Our Pricing

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!

Hansie

Works great, nice variation of apps

David K.

CEO Small-Business (50 or fewer emp.)

Seif Ahmed

@seif588

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Cristian Trappolini

Voglio lasciare questa recensione perché vorrei dirvi 2 cose importanti: una è che chi non parla bene l'inglese spesso si ritrova a dover convivere con goggle traduttore come suo migliore amico e l'altra è che BOEI è fantastico, semplice e intuitivo anche per chi non parla bene l'inglese. Sono veramente entusiasta della facilità di utilizzo già dalla prima volta che raramente trovo un' app simile. Personalmente la consiglio a tutti! P.s. Se vuoi comprendere e non parli italiano puoi utilizzare google traduttore :-)

Daniel Gyger

un must de simplicité et d'efficacité le tester c'est l'approuver en tout cas on ne peu que le conseiller

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Chandra Kusuma

Pepe

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Chatbot Pricing FAQs

How much does a chatbot cost?

Chatbot costs range from free to $5,000+/month. Free tiers typically offer 50-500 conversations. Small business plans cost €14-50/month with AI features. Mid-market solutions run €50-200/month. Enterprise platforms like Drift start at $2,500/month. The main cost factors are AI message volume, team seats, and channel integrations like WhatsApp.

How much does a custom chatbot cost to build?

Custom chatbot development costs €5,000-30,000 for rule-based bots and €30,000-150,000+ for AI-powered solutions. Add ongoing maintenance costs of €1,000-5,000/month. For most businesses, a SaaS platform like Boei (€14/month) is far more cost-effective than custom development.

What's the cheapest AI chatbot?

Boei offers the most affordable AI chatbot at €14/month with 2,000 AI messages included. Tidio's AI (Lyro) costs €29/month plus €0.50 per AI conversation. Crisp starts at €25/month with limited AI. Free AI chatbots exist but typically cap at 50-100 conversations.

Is a chatbot cheaper than hiring support staff?

Yes, significantly. A support agent costs €2,500-4,000/month in salary alone. AI chatbots handle 70-80% of inquiries automatically for €14-200/month. A single chatbot can replace 2-3 full-time agents for routine questions, saving €50,000-100,000/year.

What happens if I exceed my AI message limit?

This varies by platform. Some charge overage fees per message (€0.50-2.00 each). Others pause AI features until the next billing cycle. Boei notifies you when approaching limits and lets you upgrade without surprise charges.

Is WhatsApp included in chatbot pricing?

It depends on the platform. Tidio charges €59+/month extra for WhatsApp. Crisp includes it in their €95/month plan. Boei includes WhatsApp in all paid plans starting at €14/month. Always check if messaging channels are included or add-ons.

Do chatbot platforms offer annual discounts?

Most do. Typical savings are 15-30% when paying annually. For example, Boei's €14/month plan becomes €168/year (vs €252 monthly). Check each platform's pricing page for annual billing options.

What's the difference between per-seat and per-conversation pricing?

Per-seat pricing charges for each team member who uses the platform (€15-100/seat/month). Per-conversation pricing charges for each chat handled by AI (€0.50-2.00 each). Per-seat is predictable; per-conversation scales with usage and can get expensive quickly.

Are free chatbots worth using?

Free tiers are great for testing and low-volume use. Most limit you to 50-500 conversations, basic features, and display their branding. For serious business use, expect to upgrade within 1-2 months.

How many team members do I need for a chatbot?

Most small businesses need just 1-2 people to manage a chatbot. The AI handles routine questions automatically. You only need staff to review conversations, update training, and handle complex escalations. Boei doesn't charge per seat, so team size doesn't affect pricing.

Do I need a separate plan for each website?

This varies by platform. Crisp charges per workspace. Tidio allows multiple sites on higher plans. Boei includes unlimited websites on all plans. Check multi-site policies before committing.

What hidden costs should I watch for?

Common hidden costs include: AI message overage fees, WhatsApp/SMS add-ons, additional team seats, premium integrations, implementation fees, and training costs. Always calculate total cost of ownership, not just the base price.

How do I calculate chatbot ROI?

Calculate ROI by measuring: (1) support cost savings (hours saved × hourly rate), (2) additional leads captured, (3) reduced response time value, and (4) 24/7 availability benefits. Most businesses see positive ROI within 1-4 weeks with Boei's €14/month pricing.

Should I choose per-conversation or flat-rate pricing?

Flat-rate pricing (like Boei's €14/month) is better for growing businesses. You know exactly what you'll pay each month. Per-conversation pricing seems cheaper at first but costs explode as you scale. At 1,000 conversations, per-conversation fees can reach €500-2,000/month.

Related Resources

Learn more about AI chatbots

Pricing Comparison

Compare 10+ chatbot platforms

All Features

See what's included

WordPress

Our most popular platform

Shopify

AI chatbot for online stores

Ready to Get More for Less?

Join 10,000+ businesses who chose simple, transparent pricing. Start your free trial today.

Compare All Plans

7-day free trial • No credit card required • Cancel anytime • €14/month, everything included

AI Chatbot Pricing That Makes Sense