AI Chatbot for Ecwid

Try the Ecwid AI Chatbot

Why Add an AI Chatbot to Ecwid?

Your Ecwid store lets you sell everywhere — on your website, social media, and marketplaces. But wherever customers find your products, they have questions. An AI chatbot for Ecwid answers those questions instantly, helping shoppers decide faster and reducing cart abandonment.

Boei's AI chatbot learns your Ecwid product catalog and website content automatically. It understands your products, categories, shipping policies, and more — then answers customer questions like a knowledgeable sales assistant, 24/7.

Why Ecwid merchants choose Boei:

Product-aware AI — Learns your entire Ecwid catalog with product details, pricing, and categories
Works on any host — Whether Ecwid is embedded on WordPress, Wix, or your own site, the chatbot works everywhere
Reduce cart abandonment — Answer hesitation questions about shipping, returns, and product details at checkout
Lead capture — Collect emails from browsers who aren't ready to buy yet
50+ channels — WhatsApp, email, forms, and more alongside AI chat

Ecwid stores sell more when shoppers get instant answers. See our ecommerce chatbot guide and check transparent pricing.

Key Benefits

Why Ecwid Merchants Love Boei

🛍️

Answer Product Questions

Shoppers ask about sizes, materials, compatibility. The AI answers immediately using your Ecwid product descriptions.

🌐

Works on Any Platform

Ecwid embeds everywhere — WordPress, Wix, standalone sites. Boei's chatbot works alongside Ecwid on any host platform.

🛒

Reduce Cart Abandonment

Answer last-minute questions about shipping costs, delivery times, and return policies before shoppers leave.

📧

Capture Leads

Not every visitor buys immediately. Collect emails from interested browsers for follow-up marketing.

Quick Setup

Simple Setup

Get your AI chatbot live with Ecwid in under 5 minutes

Copy installation code

In your Boei dashboard, open your widget and click the Install tab. Select Ecwid and copy the installation code.

Tip: The Install tab also offers a landing page link, QR code, and iframe embed.

Go to Ecwid

From your Ecwid admin, go to Website.
Scroll down to the SEO settings section.
Click Add Code under Header meta tags and site verification.
Paste the Boei code from step 2 in the HTML area. If there is already some code there, paste the Boei code below that.

Save the changes and refresh the page in your browser to see the changes.

Congrats, you are done!

Ecwid Features

Built for Ecommerce

Everything your Ecwid store needs

📦

Product Catalog AI

Learns your entire Ecwid catalog — product names, prices, descriptions, categories. Accurate product Q&A.

🔗

Multi-Platform Ready

Add to any website hosting your Ecwid store. One chatbot script works alongside Ecwid everywhere.

🚚

Shipping & Returns

Train on your shipping and return policies. Instant answers to common pre-purchase questions.

📊

Sales Insights

See what products customers ask about most. Identify gaps in your descriptions and optimize listings.

🎨

Brand Matching

Widget matches your store's brand colors. Looks natural on any website hosting your Ecwid store.

🌍

Multilingual Support

Auto-detects customer language. Responds in 95+ languages. Perfect for international Ecwid stores.

Compare Options

Boei vs Other Ecwid Chat Options

See how we compare to popular alternatives

Feature	Boei	Tidio	tawk.to	LiveChat
Starting price	€14/mo	€39/mo	Free (with branding)	€24/mo
AI conversations	2,000/mo	50-1,000	AI Assist $29/mo	Add-on
Train on products	✓ Yes	✗ Limited	✗	✗
WhatsApp, forms, 50+ channels	✓ Yes	✗	✗ Limited	✗
Works on any host platform	✓ Yes	✓ Yes	✓ Yes	✓ Yes
GDPR compliant (EU servers)	✓ Yes	✗	✗	✗

Bottom line: Boei offers product-aware AI chat for €14/mo. Works alongside Ecwid on any platform with 50+ contact channels included.

Imagine having a sales associate who knows every product in your Ecwid store, speaks every language, and helps customers on any platform where you sell. That's what Boei's AI chatbot does.

Answer product questions using your catalog descriptions
Help shoppers compare products and find the right item
Explain shipping options and return policies
Collect leads from visitors browsing your products
Handle repetitive support questions automatically

Pro Tips

Get More From Your Ecwid Chatbot

Write Detailed Product Descriptions

The AI learns from your product pages. Include materials, dimensions, use cases for more accurate answers.

Create Shipping & Returns Pages

Dedicated policy pages give the chatbot reliable answers for the most common customer questions.

Add the Script to Your Host Site

Add the Boei script to whatever website hosts your Ecwid store — WordPress, Wix, or your custom site.

Set Up Quick Reply Buttons

Configure buttons: 'Product info', 'Shipping costs', 'Return policy'. Help shoppers find answers fast.

Need Help?

Troubleshooting Common Issues

Widget not showing alongside Ecwid?

Add the Boei script to the host website (not inside Ecwid itself). Place it in the footer or head of your WordPress, Wix, or custom site where Ecwid is embedded.

Chatbot not learning my products?

Make sure your Ecwid store pages are publicly accessible. Add your store URL and sitemap to Boei's training section for complete product crawling.

Works with Ecwid Instant Site?

Yes. If you use Ecwid's Instant Site, add the Boei script through the site's custom code settings. The chatbot works on all Ecwid hosting options.

Conflicts with Ecwid widget?

Boei's floating widget won't conflict with Ecwid's store interface. Both use separate DOM elements. Adjust position in the Boei dashboard if needed.

What Store Owners Say

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!

Hansie

Works great, nice variation of apps

David K.

CEO Small-Business (50 or fewer emp.)

Seif Ahmed

@seif588

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Chandra Kusuma

Pepe

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

See AI Chatbot in Action

Real stores using Boei's AI chatbot

Add More Contact Channels

Combine AI chatbot with other ways for shoppers to reach you

WhatsApp + AI for Ecwid

Contact Form for Ecwid

Related Resources

Learn more about AI chatbots for ecommerce

Ecommerce

AI chatbots for online stores

Pricing

Transparent AI chatbot pricing

Questions?

Ecwid AI Chatbot FAQ

How do I install the AI chatbot with Ecwid?

Add the Boei script to the website hosting your Ecwid store. For WordPress, use the plugin. For other platforms, paste the script in the footer code.

Will it slow down my Ecwid store?

No. The Boei script is under 50KB and loads asynchronously. It won't affect your store or host website's loading speed.

Does it learn my Ecwid products?

Yes. The AI crawls your store pages and learns product names, descriptions, prices, and categories automatically.

Works with Ecwid on WordPress?

Yes. Install the Boei WordPress plugin or add the script manually. It works alongside the Ecwid WordPress plugin seamlessly.

How does the AI handle product questions?

Boei uses GPT-5 and Claude to understand your Ecwid product catalog. Visitors can ask natural questions like 'which laptop bag fits a 15-inch MacBook?' and get answers based on your product dimensions and descriptions.

Will it give wrong product details?

No. The AI strictly uses your Ecwid product descriptions, prices, and specifications. If product info isn't in your catalog, the chatbot says so and offers to connect the shopper with you directly.

Can I use it on Ecwid Instant Site?

Yes. Add the Boei script through Ecwid Instant Site's custom code settings. The chatbot appears on all pages.

Is customer data safe?

Yes. All chat data stays on EU servers in Amsterdam. Customer conversations are never used for AI model training. Works with Ecwid's own privacy settings. DPA available for enterprise merchants.

Does the AI chatbot work on WhatsApp too?

Yes. Boei’s AI chatbot works on your website and on WhatsApp. Incoming WhatsApp messages get automatic AI replies, and all conversations land in your shared inbox with AI summaries.

Ready to Boost Your Ecwid Sales?

Join thousands of online stores using Boei. Setup takes 5 minutes.

See All Features

7-day free trial • No credit card required • Works on any platform

from 159 reviews