Live Chat Pricing Comparison 2026

€14

Per month, everything included

50+

Channels at no extra cost

2,000

AI messages per month

€0

Per-agent or per-seat fees

The Problem With Live Chat Pricing

Live chat pricing looks straightforward until you read the fine print. Most platforms use per-agent pricing that multiplies your cost with every team member you add. LiveChat charges €20-59 per agent per month. Zendesk starts at €55 per agent. Add three team members and your "affordable" live chat costs €165-177/month — before you've even added AI or WhatsApp.

Then there's the AI add-on trap. Tidio's base plan is €29/month, but their AI chatbot (Lyro) costs extra — €0.50 per AI conversation. Handle 1,000 AI conversations and you're paying €529/month. Intercom charges per resolution, so your bill grows every time AI successfully helps a customer.

The result? Businesses either limit team access (defeating the purpose of shared support) or disable AI (missing out on automation). Neither is a good outcome.

Boei takes a different approach: one flat price that includes AI, unlimited seats, and every channel. Whether your team is 1 person or 10, you pay €14/month. See how this compares for small businesses, or explore our full feature set.

What's Included for €14/Month

Everything you need for professional live chat — no add-ons required

AI Chatbot (2,000 Messages)

AI answers visitor questions instantly using your website content. Qualifies leads, captures contact details, and hands off to your team when needed.

Trained on your website automatically
95+ languages supported
Source citations included
AI-to-human handover

50+ Communication Channels

WhatsApp, Messenger, Telegram, Instagram DM, contact forms, callback, email, SMS, and more. All included in one widget.

WhatsApp Business included
Facebook Messenger & Instagram
Telegram, Signal, Viber
Contact forms & click-to-call

Unlimited Team Seats

Add your entire team without paying per seat. Smart routing distributes conversations automatically — round-robin, random, or manual claim.

No per-agent fees
Smart conversation routing
Shared team inbox
Role-based permissions

Lead Capture & CRM

Collect names, emails, phone numbers, and custom fields. Every lead includes AI conversation transcript and qualification score.

Custom lead fields
AI-generated lead summaries
Email & webhook delivery
Built-in CRM inbox

Full Customization

Match your brand colors, add your logo, customize the welcome message, and configure when and where the chat widget appears.

Brand colors & logo
Custom welcome messages
Page-level targeting
Mobile-optimized design

GDPR Compliant

EU-based servers in Amsterdam. Cookieless mode available. DPA included. Your data stays in Europe.

Amsterdam data center
No cookies mode
DPA available
Privacy-first architecture

Live Chat Pricing Comparison: Boei vs Competitors

See what you actually pay — base price, AI, channels, and seats included

Feature	Boei	Tidio	LiveChat	Crisp	Zendesk	Intercom
Starting price	€14/mo	€29/mo	€20/agent/mo	€25/mo	€55/agent/mo	€74/seat/mo
AI chatbot included	Yes (2,000 msgs)	No (Lyro add-on)	✗	✗ Limited	No (add-on)	No (per resolution)
Per-agent/seat fee	€0 (unlimited)	€0 (3 seats)	€20-59/agent	€0 (4 seats)	€55-115/agent	€74/seat
Cost for 5 agents	€14	€29	€100-295	€95	€275-575	€370
WhatsApp integration	Included	€59+ extra	Add-on	€95/mo plan	Add-on	Add-on
Total channels	50+	5-10	5-8	10-15	10-15	5-10
Contact forms	Included	✗ Limited	✗	Included	Included	✗ Limited
Auto-train on website	✓ Yes	Manual	✗	Manual	Manual	Manual
EU servers (GDPR)	Yes (Amsterdam)	✗	✗	Yes (EU option)	EU option	✗

Bottom line: Boei gives you AI live chat + unlimited seats + 50 channels for €14/month. LiveChat and Zendesk charge per agent with no AI. Tidio and Intercom add AI as a paid extra. Only Boei includes everything in one flat price.

Real Cost Comparison: 5 Agents, 3,000 Conversations/Month

Let's compare what a typical growing business actually pays — 5 support agents handling 3,000 conversations per month with AI and WhatsApp:

Platform	Base Cost	Agent Seats (5)	AI Add-on	WhatsApp	Total Monthly
Boei	€14	Included	Included	Included	€14
Tidio	€29	Included (3)	€1,500 (Lyro)	€59	€1,588+
LiveChat	€20/agent	€100	N/A	Add-on	€120+
Crisp	€25	€95 (Unlimited plan)	Limited	€95 plan	€95+
Zendesk	€55/agent	€275	€50/agent extra	Add-on	€525+
Intercom	€74/seat	€370	$0.99/resolution	Add-on	€3,340+

With per-agent pricing, adding your fourth and fifth team member can double or triple your bill. With Boei, adding team members costs exactly €0. That's the difference between €14 and €525+ every month — €6,132 saved per year.

Understanding Live Chat Pricing Models

Per-Agent Pricing

LiveChat (€20-59/agent), Zendesk (€55-115/agent), and Intercom (€74/seat) charge for every team member. A 5-person team costs €100-575/month before any features. Predictable per person, but punishes growing teams.

Per-Conversation Pricing

Intercom charges $0.99 per AI resolution. Tidio's Lyro costs €0.50 per AI conversation. At 3,000 monthly conversations, that's €1,500-2,970/month in usage fees alone. Your success becomes your biggest expense.

Flat Monthly Rate

Boei charges €14/month regardless of team size or conversation volume. AI included. All channels included. Handle 100 or 2,000 AI conversations for the same price. No surprises, no scaling penalties.

Freemium / Free Tier

tawk.to is free but shows their branding ($19/mo to remove). Crisp and Tidio offer free tiers with 50-100 conversations and no AI. Fine for testing, but you'll hit limits within weeks of going live.

Live Chat Costs by Business Size

What you'll spend on live chat depends on your team size and conversation volume. Here's what businesses typically pay:

Business Size	Team Size	Monthly Volume	Budget Range	Best Options
Solo / Freelancer	1 person	50-200 chats	€0-20/mo	Boei (€14), tawk.to (free), Crisp Free
Small Business	2-5 people	200-1,000 chats	€14-100/mo	Boei (€14), Tidio (€29), Crisp (€25)
Growing Company	5-15 people	1,000-5,000 chats	€50-500/mo	Boei (€14-99), LiveChat (€100-885), Zendesk (€275-1,725)
Enterprise	15+ people	5,000+ chats	€500-5,000+/mo	Zendesk, Intercom, Salesforce

Notice how per-agent pricing makes costs explode as teams grow. A 10-person team on LiveChat pays €200-590/month. On Zendesk, that's €550-1,150/month. On Boei? Still €14/month. Read more about live chat for small businesses.

Real-World Pricing Scenarios

What businesses actually pay based on their needs

Local Service Business

A plumbing company with 2 staff handles 150 chats/month. They need WhatsApp and a contact form.

Volume: ~150 conversations/month
With Boei: €14/month (all included)
With Tidio: €29 + €59 WhatsApp = €88
With LiveChat: €40 (2 agents) + no WhatsApp
Annual savings with Boei: €288-888

E-commerce Store

A Shopify store with 4 support agents handles 800 chats/month. They need AI for product questions and order tracking.

Volume: ~800 conversations/month
With Boei: €14/month (AI + 4 seats included)
With Tidio: €29 + €400 Lyro = €429/month
With Zendesk: €220/month (4 agents, no AI)
Annual savings with Boei: €2,472-4,980

SaaS Company

A software company with 8 agents handles 3,000 conversations/month. They need AI, WhatsApp, and analytics.

Volume: 3,000 conversations/month
With Boei: €14/month (everything included)
With Intercom: €592 + $2,970 AI = €3,400+
With Zendesk: €440 (no AI) or €840 (with AI)
Annual savings with Boei: €5,112-40,632

Total Cost of Ownership: What You'll Really Pay in Year 1

The subscription price is just the beginning. Here's the true total cost of running live chat for one year with a 5-person team:

Cost Category	Boei	Tidio + Lyro	LiveChat	Zendesk	Intercom
Annual subscription	€168	€348	€1,200 (5 agents)	€3,300 (5 agents)	€4,440 (5 seats)
AI / conversation fees	€0	€6,000+ (Lyro)	N/A	€3,000+ (AI add-on)	€11,880+ (resolutions)
WhatsApp add-on	€0	€708	€500+	€500+	€1,200+
Setup / training time	1 hour	5 hours	10+ hours	20+ hours	20+ hours
Setup cost (at €50/hr)	€50	€250	€500	€1,000	€1,000
Year 1 Total	€218	€7,306+	€2,200+	€7,800+	€18,520+

Boei's all-inclusive pricing means no surprises. What you see is what you pay. No per-agent multipliers, no AI usage fees, no channel add-ons. Explore the full live chat comparison for more details.

Calculate Your Live Chat ROI

Support Cost Savings

AI live chat handles 60-80% of inquiries automatically. A team spending €5,000/month on support can reduce costs to €1,500-2,000/month. At €14/month for Boei, the ROI is immediate — annual savings of €36,000-42,000.

Lead Capture Value

Live chat converts 3-5x more visitors than static contact forms. If you capture 50 extra leads/month worth €100 each, that's €5,000/month in additional pipeline — from a €14/month investment.

Response Time Impact

53% of visitors leave if they don't get a response within 30 seconds. AI responds instantly, 24/7. Faster responses mean fewer lost leads and higher conversion rates.

Per-Agent Savings

Switching from per-agent pricing saves €100-500/month for a 5-person team. That's €1,200-6,000/year you can reinvest in growth instead of software licenses.

What Customers Say About Our Pricing

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!

Hansie

Works great, nice variation of apps

David K.

CEO Small-Business (50 or fewer emp.)

Seif Ahmed

@seif588

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Chandra Kusuma

Pepe

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Live Chat Pricing FAQs

How much does live chat software cost?

Live chat pricing ranges from free to €100+/agent/month. Free tiers (tawk.to, Crisp Free) offer basic chat with branding. Mid-range tools like Tidio (€29/mo) and LiveChat (€20/agent/mo) add features but charge per seat. Enterprise solutions like Zendesk (€55/agent) and Intercom (€74/seat) cost €500-5,000+/month for teams. Boei offers AI live chat with unlimited seats for €14/month flat.

What's the cheapest live chat with AI?

Boei offers the most affordable AI-powered live chat at €14/month with 2,000 AI messages included. Tidio's AI (Lyro) starts at €29/month plus €0.50 per AI conversation. Crisp includes limited AI at €25/month. Intercom charges per AI resolution ($0.99 each). Most "free" live chat tools don't include AI at all.

Why is per-agent pricing bad?

Per-agent pricing penalizes growing teams. Adding a 4th or 5th agent can double your bill. It also discourages collaboration — businesses limit who can access the chat tool to save money, which hurts response times and customer experience. Flat-rate pricing like Boei's €14/month lets your whole team participate without cost anxiety.

Is free live chat software worth it?

Free live chat is fine for testing and very low volume. tawk.to is free but shows their branding (€19/month to remove). Crisp and Tidio free tiers cap at 50-100 conversations with no AI. For serious business use, you'll outgrow free tiers within weeks. Boei at €14/month offers far more value than any free option.

Does Boei charge per agent or per seat?

No — Boei includes unlimited team seats at no extra cost on all paid plans. Add 1 person or 20, the price stays €14/month. Smart routing distributes conversations across your team automatically.

Is WhatsApp included in live chat pricing?

It depends on the platform. Tidio charges €59+/month extra. LiveChat and Zendesk offer it as paid add-ons. Crisp includes it only on their €95/month Unlimited plan. Boei includes WhatsApp in all paid plans starting at €14/month — no extra fees for any channel.

What hidden costs should I watch for?

Common hidden costs include: per-agent seat fees, AI message or resolution charges, WhatsApp/SMS add-ons, premium integrations, overage fees when you exceed conversation limits, and implementation/training costs. Always calculate the total cost for your team size and conversation volume, not just the base price.

How much does a 5-person team pay for live chat?

Costs vary dramatically: Boei: €14/month (unlimited seats). Tidio: €29/month (3 seats included). LiveChat: €100-295/month (5 × €20-59). Crisp: €95/month (Unlimited plan). Zendesk: €275-575/month (5 × €55-115). Intercom: €370/month (5 × €74). The difference can be over €500/month.

Is live chat cheaper than phone support?

Yes, significantly. Phone support costs €8-15 per call with hold times and scheduling. Live chat costs €1-5 per conversation, and AI chat costs under €0.10 per conversation. AI live chat also handles multiple conversations simultaneously, something phone agents can't do. At €14/month, Boei handles thousands of chats that would cost thousands in phone support.

Do live chat platforms offer annual billing discounts?

Most do, typically 15-30% savings. Boei's €14/month plan becomes €168/year with annual billing. Tidio offers ~20% off annually. LiveChat and Zendesk offer similar annual discounts. Always check if the quoted price is monthly or annual billing.

What happens if I exceed my AI message limit?

This varies by platform. Some charge overage fees (€0.50-2.00 per message). Others pause AI features until the next billing cycle. Intercom charges per resolution with no cap. Boei notifies you when approaching limits and lets you upgrade without surprise charges.

Can I try live chat before paying?

Yes — most platforms offer free trials. Boei offers a 7-day free trial with full access to all features including AI. No credit card required. Tidio and Crisp have free tiers with limited features. LiveChat offers a 14-day trial.

How do I calculate live chat ROI?

Calculate ROI by measuring: (1) support cost savings (hours saved × hourly rate), (2) additional leads captured vs contact forms, (3) reduced response time value, (4) per-agent fee savings vs competitors. Most businesses see positive ROI within the first week with Boei's €14/month pricing.

Should I choose per-agent or flat-rate pricing?

Flat-rate pricing (like Boei's €14/month) is better for teams of 2+ people. You know exactly what you'll pay regardless of team size. Per-agent pricing works if you're a solo user on a cheap plan, but costs multiply fast as you grow. A 5-person team on per-agent pricing pays 5x more than a single user.

Related Resources

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