Live Chat Features | AI Chatbot, 50+ Channels & More

50+

Communication channels

2,000

AI messages per month

95+

Languages supported

5 min

Setup time

Everything Included for €14/Month

No add-ons, no upgrades required — every feature is included

AI Chatbot

An AI chatbot that learns your website automatically and answers visitor questions instantly. 2,000 AI messages per month included. Powered by GPT-4 and Claude for accurate, natural conversations with source citations.

Shared Inbox

Every conversation from every channel in one inbox. AI conversations, WhatsApp messages, contact form submissions, and more — all in one place. Smart routing distributes conversations across your team automatically.

Lead Qualification

AI asks qualifying questions — budget, timeline, company size, use case — and scores every conversation by buying intent. Your sales team gets qualified lead profiles, not raw chat logs.

50+ Communication Channels

WhatsApp, Messenger, Telegram, Instagram DM, contact forms, callback requests, email, SMS, Slack, Discord, and 40+ more. Visitors choose their preferred channel. All conversations land in your shared inbox.

Full Customization

Match your brand colors, add your logo, customize the welcome message, set page-level targeting rules, and configure when the widget appears. Mobile-optimized design that looks great on every device.

Analytics & Insights

Track conversation volume, popular questions, lead capture rates, AI resolution rates, and channel preferences. See what visitors ask most and where they drop off. Export data or connect to Google Analytics.

Multilingual Support (95+ Languages)

AI detects visitor language and responds accordingly. Support customers in English, Spanish, German, French, Dutch, Portuguese, and 90+ more languages — without hiring multilingual staff.

GDPR Compliant

EU-based servers in Amsterdam. Cookieless mode available. DPA included. No third-party tracking. Privacy-first architecture designed for European businesses and their customers.

Boei's AI doesn't give generic answers. It learns your specific website — products, pricing, policies, FAQs — and responds with accurate, contextual information. Every answer includes source citations so visitors can verify. When the AI doesn't know something, it says so and offers to connect visitors with your team.

Automatic training from your website content — no manual data entry
Upload PDFs, documents, or custom content for deeper training
Source citations in every response for transparency
Set conversation guidelines and personality (formal, friendly, technical)
Continuous learning from new content as you update your site
Graceful fallback: AI admits when it doesn't know and escalates to humans

Your visitors don't all prefer the same channel. Some want WhatsApp. Others prefer email or a contact form. Boei lets visitors choose their preferred way to reach you — all from a single widget on your website. Every conversation, regardless of channel, lands in your shared inbox with full context.

WhatsApp Business with AI auto-replies
Facebook Messenger and Instagram DM
Telegram, Signal, Viber, WeChat
Contact forms with custom fields
Click-to-call and callback requests
Email, SMS, Slack, Discord, and 30+ more channels

Traditional live chat generates chat logs. Boei generates qualified leads. AI captures name, email, phone, company, and custom fields during natural conversation. Every lead includes an AI-generated summary, qualification score, and full transcript — delivered to your inbox, webhook, or CRM automatically.

Custom lead capture fields (name, email, phone, company, and more)
AI-generated conversation summary with every lead
Lead scoring based on engagement and buying intent
Instant delivery via email, webhook, or built-in CRM
Source tracking: which page, channel, and campaign generated the lead
Follow-up reminders and conversation continuation on WhatsApp/Messenger

Feature Comparison: Boei vs Competitors

See which features are included vs paid add-ons

Feature	Boei	Tidio	LiveChat	Crisp	tawk.to	Zendesk
AI chatbot	Included	Add-on	✗	✗ Limited	✗	Add-on
AI messages/month	2,000	Per-chat fee	N/A	✗ Limited	N/A	Per-resolution
Auto-train on website	✓ Yes	Manual	✗	Manual	✗	Manual
AI-to-human handover	✓ Yes	✗ Limited	✗	✗	✗	✗ Limited
Lead qualification	AI-powered	Basic	Manual	Basic	✗	Manual
Shared inbox	✓ Yes	✓ Yes	✓ Yes	✓ Yes	✓ Yes	✓ Yes
WhatsApp	Included	€59+ extra	Add-on	€95 plan	✗	Add-on
Total channels	50+	5-10	5-8	10-15	1 (chat)	10-15
Team seats	Unlimited	3	Per agent	4	Unlimited	Per agent
Multilingual AI	95+ languages	✗ Limited	✗	✗ Limited	✗	✗ Limited
Custom branding	✓ Yes	✓ Yes	✓ Yes	✓ Yes	Paid ($19/mo)	✓ Yes
GDPR (EU servers)	Yes (Amsterdam)	✗	✗	EU option	✗	EU option
Setup time	5 minutes	30 min	30 min	30 min	15 min	Hours

Bottom line: Boei includes every feature as standard — AI, channels, seats, WhatsApp, lead qualification, and GDPR compliance. Competitors either lack key features entirely or charge extra for them. See the full side-by-side comparison.

Get the Most From Your Live Chat Features

Train Your AI on High-Value Pages

Point your AI at pricing pages, product pages, and FAQ sections first. These handle the highest-volume questions. Add custom content for anything your website doesn't cover. Well-trained AI resolves 60-80% of conversations without human involvement.

Set Up Lead Qualification Early

Define your ideal customer criteria (budget, company size, timeline) and let AI ask qualifying questions naturally. Qualified leads convert 5-10x better than raw contact form submissions. The sooner you set this up, the sooner your pipeline improves.

Enable Multiple Channels

Don't limit visitors to just website chat. Add WhatsApp for European audiences, Messenger for social media traffic, and contact forms for visitors who prefer structured inquiries. More channels = more conversations = more leads.

Configure Smart Handover Rules

Set AI to escalate when leads are hot: high qualification scores, pricing questions, or explicit human requests. Route escalations to WhatsApp or Messenger so your team gets notified on their phone — not buried in a dashboard they need to monitor.

What Customers Say About Our Features

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!

Hansie

Works great, nice variation of apps

David K.

CEO Small-Business (50 or fewer emp.)

Seif Ahmed

@seif588

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Chandra Kusuma

Pepe

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Live Chat Features FAQ

What features does Boei live chat include?

Boei includes: AI chatbot (2,000 messages/month), 50+ communication channels (WhatsApp, Messenger, Telegram, contact forms, etc.), shared inbox, lead qualification, AI-to-human handover, full customization, analytics, 95+ language support, and GDPR compliance — all for €14/month. No add-ons or upgrades needed.

How does the AI chatbot work?

Enter your website URL and the AI automatically crawls and learns your content — products, pricing, policies, FAQ. It then answers visitor questions using that knowledge, with source citations. You can also upload PDFs or custom content. The AI handles routine questions and escalates complex ones to your team.

What communication channels are included?

50+ channels including: WhatsApp Business, Facebook Messenger, Instagram DM, Telegram, Signal, Viber, WeChat, contact forms, callback requests, email, phone, SMS, Slack, Discord, and more. All included in the €14/month plan — no channel costs extra.

How does lead qualification work?

AI asks qualifying questions during natural conversation — budget, timeline, company size, use case. Each lead gets a qualification score based on engagement and buying intent. Qualified leads include full transcript, AI summary, and contact details, delivered via email, webhook, or CRM.

Can I customize the chat widget?

Yes, fully. Match your brand colors, add your logo, set custom welcome messages, configure page-level targeting (show different messages on different pages), choose widget position, and set display triggers. The widget is mobile-optimized and looks great on all devices.

Does the AI support multiple languages?

Yes — 95+ languages. The AI detects the visitor's language and responds accordingly. This means you can support international customers without hiring multilingual staff. Popular languages include English, Spanish, German, French, Dutch, Portuguese, Italian, and Japanese.

How does AI-to-human handover work?

You define escalation rules: high lead score, pricing negotiations, human request, or custom triggers. When triggered, AI routes the conversation to your team on WhatsApp, Messenger, Telegram, or email — with full conversation history, lead score, and contact details. Your team picks up right where AI left off.

What analytics are available?

Boei tracks conversation volume, popular questions, AI resolution rates, lead capture rates, channel usage, and visitor behavior. Export data via CSV or connect to Google Analytics via Google Tag Manager. See which pages generate the most conversations and which questions visitors ask most.

Is Boei GDPR compliant?

Yes, fully. Servers are located in Amsterdam (EU). Cookieless mode is available. DPA (Data Processing Agreement) is provided. No third-party tracking cookies. Privacy-first architecture designed for European data protection regulations.

How many team members can use the inbox?

Unlimited. Boei doesn't charge per seat or per agent. Add your entire team at no extra cost. Smart routing distributes conversations automatically — round-robin, random assignment, or manual claim. All for €14/month.

Can I use Boei on multiple websites?

Yes — unlimited websites on all paid plans. Set up different configurations for each site with unique branding, channels, and AI training. All conversations from all sites land in one shared inbox.

Does live chat slow down my website?

No. Boei loads asynchronously after your page content, so it has zero impact on page load times or Core Web Vitals. The script is lightweight and CDN-optimized. Your Google PageSpeed score stays unaffected.

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