FAQ Widget That Actually Reduces Support Tickets

70% of customers prefer self-service over contacting support. Add an interactive FAQ section to your website and let visitors find answers instantly with searchable, collapsible questions.

Searchable FAQs
Instant answers
Accordion style
Add FAQ Widget
Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

Self-Service Support Impact

70%

Prefer self-service

40%

Faster resolution

24/7

Available always

60%

Reduced support load

Why FAQ Widgets Work Better Than Static FAQ Pages

Traditional FAQ pages bury answers in long scrolling lists that nobody reads. An FAQ widget for website makes help accessible from any page — floating in the corner, ready when visitors need it.

Modern accordion FAQ widgets collapse answers until clicked, keeping interfaces clean. Add search functionality so visitors type their question and jump straight to relevant answers. No scrolling through 50 questions to find the one they need.

For complex questions that need human help, combine FAQ widget with AI chatbot for intelligent routing, WhatsApp for personal assistance, and contact form for detailed inquiries.

Perfect FAQ Widget Applications

Reduce support volume across industries

E-commerce & Online Stores

Shipping costs, return policies, sizing guides, payment methods — repetitive questions that drain support resources. FAQ accordion widget answers them instantly. Visitors get shipping info without waiting for email responses. For order tracking and urgent issues, also offer WhatsApp and AI chatbot.

SaaS & Software Products

How to reset password, export data, upgrade plans, integrate APIs — technical questions that repeat constantly. Interactive FAQ section reduces tickets by 60%. Users solve problems themselves instead of waiting for support. Pair with contact form for feature requests and bug reports.

Service Businesses

Pricing structures, service areas, appointment policies, cancellation terms — information that customers need before booking. FAQ widget for website provides transparency without phone calls. For immediate bookings, include phone widget and callback requests.

Education & Training

Course requirements, enrollment deadlines, certification validity, payment plans — prospective students have predictable questions. Searchable FAQ widget delivers answers instantly. For application help and admissions questions, add AI chatbot and inquiry forms.

Smart Search Makes FAQs Actually Useful

Simple FAQ lists force visitors to read every question hoping to find theirs. Smart FAQ widgets include search — type a keyword, see matching questions instantly. No scrolling, no frustration.

  • Real-time search filters questions as visitors type
  • Accordion collapse/expand keeps interface clean and scannable
  • Category tabs organize FAQs by topic (Billing, Shipping, Technical, etc.)
  • Analytics track which questions get clicked most — reveals actual customer needs
Try FAQ Widget
Customize Your Bot
Brand Colors
Smart Responses
Friendly
Personality

Support Teams Reducing Tickets

David K.

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.
Seif Ahmed

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.
Neu

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!
Irfan

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.
Peter C

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.
Andrew Lee

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.
Grzegorz G.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.
Joshua G.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.
Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization
Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.
David S.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.
Vance W.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.
Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)
Grant

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!
Hansie

Hansie

Works great, nice variation of apps
David K.

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.
Seif Ahmed

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.
Neu

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!
Irfan

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.
Peter C

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.
Chandra Kusuma

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.
Pepe

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.
Arjun E.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.
José Manuel D.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(
Cristian Trappolini

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!
Daniel Gyger

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.
Nitesh Manav

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.
Renaat Sioncke

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.
Fran Tully

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran
Proinsias M.

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.
Gavin S.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.
Sara Hall

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.
Mike Foston

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!
Lukáš H.

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.
Bikram K. S.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.
Chandra Kusuma

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.
Pepe

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.
Arjun E.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.
José Manuel D.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(
FAQs
Browse common questions
Help center

Customize FAQ Style to Match Your Brand

Generic FAQ widgets scream "third-party plugin." Professional FAQ sections blend seamlessly with your site design through complete style customization.

  • Custom colors, fonts, spacing to match your brand identity
  • Icon customization for collapsed/expanded accordion states
  • Flexible positioning — sidebar, popup, or embedded in page
  • Mobile-responsive accordion that works on all screen sizes
Design Your FAQ

FAQ Widget Questions

What is an FAQ widget for website?

An FAQ widget is an embeddable component that displays frequently asked questions on your website. Unlike static FAQ pages, the widget appears as a floating button or embedded section with accordion-style collapsible answers, search functionality, and category organization.

How does an accordion FAQ widget improve user experience?

Accordion FAQs collapse answers by default, showing only question titles. Visitors click to expand relevant questions, keeping the interface clean and scannable. This reduces cognitive load compared to showing all answers at once in long scrolling pages.

Can visitors search the FAQ widget?

Yes, our FAQ widget includes real-time search. Visitors type keywords and the widget filters questions to show only relevant matches. This helps users find specific answers without reading every question on the page.

Where does the FAQ widget appear on my website?

You control placement. Options include: floating button that opens FAQ popup (accessible from any page), embedded section within specific pages, sidebar widget, or footer FAQ section. Most businesses use the floating button for universal access.

How many questions can I add to the FAQ widget?

Unlimited questions organized into categories. However, best practice is 10-20 highly relevant questions per category. If you have 100+ questions, use category tabs to organize by topic (Billing, Shipping, Technical, Account Management, etc.).

What if visitors can't find their answer in the FAQ?

Smart FAQ widgets offer escalation paths. After searching without success, prompt visitors to contact support via AI chatbot for instant help, WhatsApp for personal assistance, or contact form for detailed inquiries.

Can I track which FAQ questions get viewed most?

Absolutely. Analytics show which questions get clicked, searched terms that don't match any questions (revealing gaps in your FAQ content), and completion rates (did visitors find their answer or contact support afterward).

Should I use an FAQ widget if I already have an AI chatbot?

Yes, they complement each other. FAQ widgets work for people who prefer reading over chatting. AI chatbots handle conversational queries. Offer both — some visitors scan FAQs first, others jump straight to chat.

How do I create effective FAQ content?

Review actual support tickets and chat logs to find repetitive questions. Write answers in plain language, not corporate jargon. Structure answers as: brief direct answer first, then additional details. Include links to related help articles or product pages.

Does the FAQ widget work on mobile devices?

Fully responsive. On mobile, the accordion collapse/expand functionality is especially valuable — it prevents endless scrolling through answers. Touch-friendly tap targets make questions easy to expand on small screens.

Setup FAQ Widget

Quick implementation

1

Write Your Questions & Answers

Review support tickets to identify common questions. Write clear, concise answers. Organize into logical categories if you have many FAQs.

2

Customize Design

Match widget colors, fonts, and spacing to your brand. Choose accordion style, search behavior, and category organization.

3

Add to Website

Copy HTML code or install WordPress, Shopify, Wix plugin. FAQ widget appears on your site immediately with full search and accordion functionality.

Complete Self-Service Support Strategy

Layer multiple support channels to match visitor preferences:

  • FAQ widget for visitors who prefer reading and self-service
  • AI chatbot for conversational help and instant answers 24/7
  • WhatsApp for personal assistance with complex issues
  • Contact form for detailed inquiries and non-urgent questions

Boei's multi-channel widget intelligently suggests the right support method based on context. Simple questions show FAQ first. Complex issues offer chat. After-hours traffic emphasizes FAQ and contact form.

Explore All Support Channels

Reduce Support Volume with FAQ Widget

Add searchable FAQ section • Free 7-day trial • No credit card required

Create FAQ Widget See Example
Unlimited questions and categories • GDPR compliant, Amsterdam servers • Works on any website platform