Boei vs Zendesk Chat at a Glance
Boei
50+ channels, AI chatbot, and contact forms in one widget.
Zendesk Chat
Enterprise support suite with built-in live chat and ticketing.
Zendesk Chat is part of a powerful support suite. If you want standalone chat and AI without ecosystem lock-in, here's how Boei compares.
10,000+
Businesses trust Boei
5.0
Rating on Capterra
50+
Channels included
$14/mo
With AI included
Zendesk Chat works best within the full Zendesk Suite. If you only need chat, you're paying for an entire ecosystem you won't use
Zendesk Suite starts at $55/agent/month. A 5-person team pays $275/month for the base plan alone. AI costs $1 per automated resolution on top
Zendesk is a complex platform with lots of configuration. Small teams often spend more time setting it up than they save using it
Zendesk is one of the most established customer service platforms in the world. Their chat widget is part of a suite that includes ticketing, help center, phone support, and reporting.
For teams already using Zendesk for tickets and knowledge base, adding chat creates a smooth experience. Conversations can escalate to tickets, reference help articles, and track customer history.
Their AI handles complex support scenarios. Their reporting gives managers detailed insights into team performance, resolution times, and customer satisfaction.
Zendesk Chat is designed as part of the Zendesk Suite, not as a standalone product. The standalone "Zendesk Messaging" product has been merged into the Suite. You need a Suite license ($55/agent/month) to get modern chat features.
The per-agent pricing adds up fast. A team of 5 on the Suite Team plan pays $275/month before any add-ons. AI automation costs $1 per automated resolution on top of that.
Setup is complex. Zendesk requires triggers, automations, views, macros, and SLA policies. These are powerful for enterprise teams but overwhelming for a small business that just wants chat on their website.
50+ channels, AI chatbot, and contact forms in one widget.
Enterprise support suite with built-in live chat and ticketing.
A detailed look at what each platform offers
| Feature | Boei | Zendesk Chat |
|---|---|---|
| Starting price | $8/mo (widget + inbox) | $55/agent/mo (Suite) |
| AI chatbot | +$6/mo (2,000 msgs) | Add-on ($1/resolution) |
| Live chat agents | $6/mo per agent | $55/agent/mo |
| Total channels | 50+ | 8 (chat, email, phone, social, etc.) |
| Yes + AI auto-replies | Included (Suite) | |
| Contact forms | Included | Via web forms |
| Setup time | 5 minutes | Days to weeks |
| Ticketing system | No (lead capture) | Yes (full ticketing) |
| Help center / knowledge base | ✗ | Yes (Guide) |
| Standalone (no suite needed) | ✓ Yes | Not recommended |
| CRM integrations | Direct HubSpot & Mailchimp + webhooks | 1,000+ via Zendesk Marketplace |
| GDPR / EU servers | Yes (Amsterdam) | Yes (EU data center option) |
| Free trial | 7 days | 14 days |
Bottom line: Zendesk is a full support suite. Boei is a standalone engagement tool. Choose based on whether you need a platform or a widget.
What you'd actually pay per month:
| Scenario | Boei | Zendesk Suite |
|---|---|---|
| 1 agent, chat + AI | $20/mo | $55 + AI costs = $55+/mo |
| 3 agents, chat + AI (500 resolutions) | $32/mo | $165 + $500 AI = $665/mo |
| 5 agents, chat + AI (1,000 resolutions) | $44/mo | $275 + $1,000 AI = $1,275/mo |
Boei pricing: $8/mo base + $6/mo AI + $6/mo per live chat agent. Zendesk pricing based on Suite Team plan ($55/agent/mo) + AI ($1/resolution). Prices as of early 2026.
Boei works on its own. No suite, no ecosystem, no dependencies. Install it and it works
$14/month gets you the widget plus AI. Add live chat agents for $6/month each
One code snippet, no configuration needed. No triggers, automations, or views to set up
More channels than Zendesk Suite offers, all included at no extra cost
You're already in the Zendesk ecosystem and need full ticketing, a knowledge base, and a dedicated support team with enterprise needs
You want standalone chat, AI, and 50+ channels without buying into an entire support platform. Great for SMBs that need engagement, not enterprise ticketing
You use Zendesk for support tickets but want a simpler visitor-facing widget. Boei handles the first touchpoint. Zendesk handles escalated tickets
Download your chat transcripts and customer data from Zendesk before canceling. Then remove the Zendesk Web Widget script and add Boei's single-line embed code. Both install the same way
Connect Boei to your CRM or email via webhooks and direct integrations (HubSpot, Mailchimp). This replaces Zendesk's ticket routing for lead capture
If you need ticketing, use Boei for visitor-facing chat and send leads to Zendesk via integration
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David K.
CEO Small-Business (50 or fewer emp.)
Seif Ahmed
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Irfan
@mak_web_media
Peter C
@peter_c1
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