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Best AI Chatbot for Shopline

AI Chatbot for Shopline

Add an AI chatbot to your Shopline store in 5 minutes. Answer product questions automatically, reduce cart abandonment, and capture leads around the clock.

Trusted by 17,220 websites

E-commerce Ready

Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

Also available for:

Try the Shopline AI Chatbot

Why Add an AI Chatbot to Shopline?

Shopline powers e-commerce across Asia and beyond. But even the best product pages can't answer every customer question. An AI chatbot for Shopline bridges that gap. Providing instant answers about products, shipping, and returns 24/7.

Boei's Shopline chatbot learns directly from your store. It reads your product descriptions, policies, and FAQ pages. When customers have questions, they get accurate answers based on your actual content. Reducing cart abandonment and support tickets.

Why Shopline merchants choose Boei:

  • Product-aware AI. Train on your product catalog for accurate sizing, features, and availability answers
  • Multilingual support. Essential for cross-border selling. Supports 95+ languages including Chinese, English, Japanese, and Korean
  • Reduce cart abandonment. Answer pre-purchase questions instantly before customers leave
  • 24/7 customer support. Handle inquiries during off-hours and peak shopping periods
  • Simple installation. Add via Shopline's custom code feature, no app required

Your Shopline store has great products. Now make sure customers get the answers they need to buy. See our e-commerce chatbot guide and all available features.

Key Benefits

Why Shopline Stores Love Boei

🛒

Reduce Cart Abandonment

Customers with unanswered questions leave. The AI responds instantly about sizing, shipping, and product details.

🌏

Multilingual for Asia

Support customers in Chinese, English, Japanese, Korean, and 90+ more languages automatically.

📦

Answer Product Questions

Train on your product catalog. Answer questions about features, compatibility, sizing, and availability.

🌙

24/7 Customer Support

Handle inquiries during peak shopping hours, holidays, and when your team is offline.

Quick Setup

Simple Setup

Get your AI chatbot live on Shopline in under 5 minutes

1

Access Custom Code

In Shopline Admin, go to Online Store Design → Pages → Advanced Page. Click the Footer button and enable the new footer builder, or use the Custom Code app.
2

Paste Your Boei Code

Get your unique installation code from the Boei dashboard. Paste it in the custom code section or footer builder and save.
3

Train on Products

In Boei dashboard, enter your Shopline store URL. The AI crawls your products, collections, and policies automatically.

E-commerce Features

Built for Shopline

Works perfectly with your Shopline store

📦

Product Training

Train AI on your entire product catalog. Accurate answers about features, specs, and availability.

🌐

Cross-border Ready

Support international customers in their language. Essential for Shopline's global reach.

🚚

Shipping Questions

Answer delivery times, shipping costs, and tracking questions automatically.

↩️

Returns & Refunds

Explain your return policy clearly. Reduce support tickets about returns.

📊

Inventory Aware

Let customers know about stock status and availability for specific variants.

💳

Payment Questions

Explain accepted payment methods and help with checkout issues.

📋

Lead Flow

Capture leads with structured question flows. Ask for name, email, phone, and company inside the chat conversation.

🤖

Choose Your AI Model

Pick from OpenAI, Anthropic, Google, or Mistral. Switch models anytime from your dashboard.

Exact Answers

Override AI responses for specific questions. Bulk-import Q&A pairs via Excel template.

Compare Options

Boei vs Other Shopline Chatbots

See how we compare to alternatives

Feature Boei Tidio LiveChat Tawk.to
Starting price from $11/mo €39/mo $24/mo Free
AI conversations 2,000/mo 50-1,000 Add-on
Train on products ✓ Yes ✗ Limited
Multilingual (95+ languages) ✓ Yes ✗ Limited ✗ Limited ✗ Limited
Lead capture ✓ Yes ✓ Yes ✓ Yes ✗ Limited
GDPR compliant (EU servers) ✓ Yes

Bottom line: Tidio AI costs €39/mo with limited languages. Boei gives you AI-powered automation for from $11/mo with full multilingual support.

Perfect for E-commerce Support

Shopline merchants need to answer the same questions repeatedly: shipping times, product details, return policies. The AI chatbot handles these automatically, freeing your team for complex issues.

  • Answer 'When will my order arrive?' with your shipping info
  • Explain product features and help customers choose
  • Handle 'Can I return this?' with your policy details
  • Provide sizing guidance and compatibility info
  • Capture leads from visitors who aren't ready to buy
Shopline AI Chatbot for E-commerce

How a Shopline Fashion Store Increased Conversions

Fashion Store Reduces Cart Abandonment by 35%

A growing fashion brand on Shopline was losing sales to unanswered sizing questions. Customers would add items to cart but leave without purchasing when they couldn't get quick answers about fit.

Pro Tips

Get More From Your Shopline Chatbot

1

Create Detailed Product Descriptions

The AI learns from your content. Comprehensive product descriptions lead to better chatbot answers.

2

Add a Size Guide Page

Create a dedicated sizing page with measurements. Include it in AI training for accurate sizing advice.

3

Update Shipping Policies

Keep your shipping and returns pages current. The AI uses this info to answer customer questions.

4

Set Up Quick Replies

Configure buttons: 'Track order', 'Sizing help', 'Returns'. Customers can tap instead of type.

Need Help?

Troubleshooting Common Issues

Chatbot not appearing?
Clear your Shopline cache and browser cache. Verify the script is placed before in your theme files.
Only showing on some pages?
Make sure you added the script to the main theme file (theme.liquid or equivalent) that loads on all pages.
AI not learning product details?
Ensure your product pages are publicly accessible. Add your product feed URL to training if automatic crawling misses items.
Language detection issues?
The chatbot auto-detects browser language. You can also configure a default language in your Boei dashboard.

What E-commerce Owners Say

See AI Chatbot in Action

Real stores using Boei's AI chatbot

Add More Contact Channels

Combine AI chatbot with other ways for customers to reach you

Related Resources

Explore more e-commerce solutions

Shopline Chatbot Pricing

Simple, transparent pricing with AI chatbot included

Vance
Vance: " Helps me to convert website visitors to warm leads " ★★★★★

Lite

For individuals & small sites

$11/mo
Billed at $132/yr
  • 1 domain, 1 chatbot
  • 50+ contact channels
  • 50 AI credits/mo
  • 100 training pages
  • 1 live chat agent
  • Inbox + contacts
  • Unlimited leads & conversations
  • Unlimited widgets
  • Analytics & marketing integrations

Starter

For small businesses

$19/mo
Billed at $228/yr
  • Everything in Lite, plus:
  • 2,000 AI credits/mo
  • 1,000 training pages
  • 50 product training
  • Email + WhatsApp chatbot
  • Lead collectors
  • Source gap detect
  • 5 AI actions/bot coming soon
  • CRM & advanced integrations
Most popular

Growth

For teams & deal automation

$49/mo
Billed at $588/yr
  • Everything in Starter, plus:
  • 3 domains, 3 chatbots
  • 7,000 AI credits/mo
  • 3,500 training pages
  • 500 product training
  • 3 workspace seats
  • 3 live chat agents
  • Auto retrain, Tagging
  • Ticket training
  • AI summary on handover
  • Deal pipeline
  • API access
  • Webhooks

Business

For agencies & high volume

$129/mo
Billed at $1,548/yr
  • Everything in Growth, plus:
  • 10 domains, 10 chatbots
  • 20,000 AI credits/mo
  • 10,000 training pages
  • Unlimited product training
  • 5 workspace seats
  • 5 live chat agents
  • Custom domain
  • White-label
  • Branding removed

7-day free trial · No credit card required · Prices exclude VAT

Compare Plans

Lite
$11/mo
Starter
$19/mo
Growth
$49/mo
Business
$129/mo
Core Limits
Domains1110
WidgetsUnlimitedUnlimitedUnlimited
Chatbots1110
Contacts/moUnlimitedUnlimitedUnlimited
Workspace seats115
AI Chatbot
AI credits/mo502,00020,000
Training pages1001,00010,000
Product training new50 productsUnlimited
Email + WhatsApp chatbot newYesYes
AI actions/bot5 coming soon15 coming soon
Lead collectors newYesYes
Source gap detectYesYes
Auto retrainYes
Tagging newYes
Ticket training newYes
AI summary on handover newYes
Live Chat & Inbox
Live chat agents115
Inbox + contactsYesYesYes
Deal pipelineYes
Integrations
Analytics GA4, GTM, Plausible, Simple AnalyticsYesYesYes
Facebook PixelYesYesYes
MailchimpYesYesYes
HubSpot CRMYesYes
Missive AI reply on emailsYesYes
SDK PrefillsYesYes
WebhooksYes
Platform
API accessYes
Custom domainYes
White-labelYes
BrandingAdd-onAdd-onRemoved

Add-ons

Extra domain
$9/mo per domain
Extra chatbot
$6/mo annual
Extra live agent
$6/mo annual
AI credits
$6/mo per 1,000 credits
Branding removal
$14/mo
SMS credits
$10 per 100 credits

Need an Agency or Enterprise Solution?

Get custom pricing, priority support, and advanced features

Contact Sales

Questions?

Shopline AI Chatbot FAQ

How do I install the AI chatbot on Shopline?

Go to Online Store → Themes → Edit Code. Add the Boei script before in your theme file and save.

Will it slow down my Shopline store?

No. The Boei script is under 50KB and loads asynchronously. Won't affect loading speed or SEO.

Can it answer questions about my products?

Yes. Train the AI on your product catalog and it will answer questions about features, sizing, availability, and more.

Does it support multiple languages?

Yes. Supports 95+ languages including Chinese, English, Japanese, Korean, and more. Perfect for cross-border selling.

Which AI models does Boei use?

GPT-5 from OpenAI and Claude from Anthropic. We automatically select the best model for each query.

Will the AI make up product information?

No. Boei only answers based on your actual product data and content. Shows sources and admits when unsure.

Can I use it on multiple Shopline stores?

Yes. Your subscription covers unlimited websites. Create separate chatbots for each store.

Is it GDPR compliant?

Yes. EU servers (Amsterdam), no training on conversations, cookieless mode available.

Does the AI chatbot work on WhatsApp too?

Yes. Boei’s AI chatbot works on your website and on WhatsApp. Incoming WhatsApp messages get automatic AI replies, and all conversations land in your shared inbox with AI summaries.

Can I choose which AI model powers the chatbot?

Yes. Boei supports OpenAI, Anthropic, Google, and Mistral models. You can switch models anytime from your dashboard settings. All models train on your website content automatically.

Ready to Add AI Chat to Shopline?

Join e-commerce stores using Boei. Setup takes 5 minutes.

7-day free trial • No credit card required • Full product training
Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews