AI Chatbot for Lightspeed

Try the Lightspeed AI Chatbot

Why Add an AI Chatbot to Lightspeed?

Your Lightspeed online store serves customers who expect instant answers. When shoppers can't quickly find information about products, shipping, or store policies, they leave — often to a competitor. An AI chatbot for Lightspeed answers those questions instantly, keeping customers engaged and reducing support workload.

Boei's AI chatbot learns your entire Lightspeed product catalog and website content automatically. It understands your products, categories, shipping policies, and store information — then answers customer questions like a knowledgeable retail associate, 24/7.

Why Lightspeed merchants choose Boei:

Product-aware AI — Learns your entire catalog including product details, pricing, and availability
Omnichannel support — Complement your in-store experience with 24/7 online chat support
Reduce support load — Answer repetitive questions about shipping, returns, and store hours automatically
Lead capture — Collect emails from online browsers for email marketing campaigns
Simple integration — Add to your Lightspeed eCom store with a simple script, no app development needed

Lightspeed stores that offer instant customer support see higher conversion rates. See our ecommerce chatbot guide and check transparent pricing.

Key Benefits

Why Lightspeed Merchants Love Boei

🛍️

Answer Product Questions

Shoppers ask about availability, sizing, specifications. The AI answers immediately using your Lightspeed product data.

🏪

Bridge Online & In-Store

Customers checking your online store before visiting? The chatbot shares store hours, location, and product availability.

📉

Reduce Support Tickets

Stop answering the same questions about shipping and returns. The AI handles repetitive inquiries automatically.

📧

Grow Your Email List

Capture emails from online visitors during chat conversations. Build your marketing list for promotions and newsletters.

Quick Setup

Simple Setup

Get your AI chatbot live on Lightspeed in under 5 minutes

Copy installation code

In your Boei dashboard, open your widget and click the Install tab. Select Lightspeed and copy the installation code.

Tip: The Install tab also offers a landing page link, QR code, and iframe embed.

Go to Lightspeed

We will install the Boei script site-wide on every page. Then using conditions, you can display or hide Boei where you like.

1/ On the left menu of the Back Office go to Online

2/ Click on Website > Scroll down to Custom JavaScript code. And click add code.

3/ Place the script from step two in place of the textbox.

4/ Press save

Refresh the page in your browser to see the changes. Congrats, you are done!

Lightspeed Features

Built for Retail & Ecommerce

Everything your Lightspeed store needs

📦

Product Catalog AI

Learns your entire product catalog. Answers detailed questions about features, pricing, and product comparisons.

🏬

Store Information

Share store hours, locations, and contact details. Help online visitors plan their in-store visit.

🚚

Shipping & Returns

Train on your shipping options and return policy. Instant answers to common pre-purchase questions.

📊

Customer Insights

See what products customers ask about most. Identify popular items and improve product descriptions.

🎨

Brand Matching

Widget matches your store's brand colors and design. Looks natural on your Lightspeed eCom theme.

🌍

Multilingual Support

Auto-detects customer language. Responds in 95+ languages. Perfect for international retail.

Compare Options

Boei vs Other Lightspeed Chat Options

See how we compare to popular alternatives

Feature	Boei	Tidio	LiveChat	tawk.to
Starting price	€14/mo	€39/mo	€24/mo	Free (with branding)
AI conversations	2,000/mo	50-1,000	Add-on	AI Assist $29/mo
Train on products	✓ Yes	✗ Limited	✗	✗
WhatsApp, forms, 50+ channels	✓ Yes	✗	✗	✗ Limited
Simple script install	✓ Yes	✓ Yes	✓ Yes	✓ Yes
GDPR compliant (EU servers)	✓ Yes	✗	✗	✗

Bottom line: Boei offers product-aware AI chat for €14/mo with EU hosting. Perfect for Lightspeed retailers who want smart customer support without enterprise pricing.

Imagine having a retail associate who knows every product in your inventory, works around the clock, and helps online and in-store customers seamlessly. That's what Boei's AI chatbot does for your Lightspeed store.

Answer product questions using your catalog data
Share store hours, location, and directions
Help online shoppers find the right product
Collect contact details for follow-up marketing
Handle repetitive support questions automatically

Pro Tips

Get More From Your Lightspeed Chatbot

Write Detailed Product Descriptions

The AI learns from your product pages. Include features, specifications, and use cases for better chatbot answers.

Add Store Information Pages

Create pages for store hours, location, parking, and policies. The chatbot will answer these common questions automatically.

Create Shipping & Returns Pages

Dedicated policy pages give the chatbot reliable answers for the most common customer questions.

Set Up Quick Reply Buttons

Configure buttons: 'Store hours', 'Shipping info', 'Return policy'. Help customers find answers fast.

Need Help?

Troubleshooting Common Issues

Widget not showing on my Lightspeed store?

Add the Boei script to your Lightspeed eCom theme. Go to your theme's custom code section and paste the script in the footer area.

Chatbot not learning my products?

Ensure your product pages are published and publicly accessible. Add your store's sitemap URL to Boei's training section for complete catalog crawling.

Wrong answers about products?

Re-crawl your store in the Boei dashboard to pick up recent product changes. The AI learns from your current product descriptions.

Works with Lightspeed Restaurant?

Boei works with Lightspeed eCom (online store). For restaurant websites, add the chatbot to your website where you link to your Lightspeed ordering.

What Retail Owners Say

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!

Hansie

Works great, nice variation of apps

David K.

CEO Small-Business (50 or fewer emp.)

Seif Ahmed

@seif588

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Chandra Kusuma

Pepe

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

See AI Chatbot in Action

Real stores using Boei's AI chatbot

Add More Contact Channels

Combine AI chatbot with other ways for customers to reach you

WhatsApp + AI for Lightspeed

Contact Form for Lightspeed

Related Resources

Learn more about AI chatbots for retail

Ecommerce

AI chatbots for online stores

Pricing

Transparent AI chatbot pricing

Questions?

Lightspeed AI Chatbot FAQ

How do I install the AI chatbot on Lightspeed?

Add the Boei script to your Lightspeed eCom theme's custom code section. Paste it in the footer area and save. The chatbot appears on all store pages.

Will it slow down my Lightspeed store?

No. The Boei script is under 50KB and loads asynchronously after your page content. It won't affect your store's loading speed.

Does it learn my product catalog?

Yes. The AI crawls your store pages and learns product names, descriptions, prices, and categories automatically.

Does it work with Lightspeed eCom?

Yes. Boei integrates with Lightspeed eCom (the online store platform). Add the script through the theme customization area.

Can the AI handle retail-specific questions?

Yes. Boei uses GPT-5 and Claude which understand retail context — product comparisons, availability inquiries, store policies. They answer like a trained retail associate, not a generic chatbot.

Will it give incorrect product or pricing info?

No. The AI only uses data from your Lightspeed eCom pages. If pricing changes or products sell out, re-crawl your site in the Boei dashboard to update the AI's knowledge.

Can it share store location and hours?

Yes. If your store hours and location are on your website, the chatbot will use this information to answer customer questions.

Is customer chat data protected?

Yes. All data on EU servers in Amsterdam. Customer conversations are never shared or used for AI training. Cookieless mode and DPA available — important for retail businesses handling customer inquiries.

Does the AI chatbot work on WhatsApp too?

Yes. Boei’s AI chatbot works on your website and on WhatsApp. Incoming WhatsApp messages get automatic AI replies, and all conversations land in your shared inbox with AI summaries.

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from 159 reviews