Enterprise-Grade Security for Your AI Chatbot

GDPR compliant, EU-hosted, encrypted, and private. Your customer conversations stay secure — we never train AI on your data.

GDPR Compliant
EU Servers (Amsterdam)
256-bit Encryption
Start Secure Trial View Security Details
Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

Trusted by Security-Conscious Businesses

10,000+

Businesses trust Boei

EU

Data center location

256-bit

AES encryption

0

Data breaches

Is AI Chatbot Safe for Your Business?

It's a valid concern. When you add an AI chatbot to your website, customer conversations flow through that system. Sensitive information — names, emails, phone numbers, sometimes payment details or medical questions — gets processed. You need to trust that data stays private and secure. Critical for healthcare chatbots. Essential for law firm chatbots. Required for insurance chatbots.

The short answer: yes, AI chatbots can be completely safe — but only if you choose a provider that takes security seriously. Here's what to look for:

  • Data location — Where are servers hosted? EU-based servers mean GDPR protection applies
  • Training policy — Does the provider use your conversations to train AI models? They shouldn't
  • Encryption — Is data encrypted both in transit and at rest?
  • Compliance — Do they offer DPA (Data Processing Agreement) for enterprise needs?
  • Cookie policy — Can you run cookieless for maximum privacy?

Boei was built with these concerns in mind from day one. We don't just meet security standards — we exceed them. See all security features.

Security & Compliance Features

Everything enterprise customers need before deploying

EU Data Centers (Amsterdam)

Your data never leaves Europe. Boei runs on DigitalOcean's EU data centers in Amsterdam, Netherlands. This means full GDPR territorial protection — not just policy compliance, but actual data residency in the European Union.

No Training on Your Data

Unlike some AI providers, we never use your customer conversations to train AI models. Your private business data stays private — period. Conversations are only used to respond to your visitors, then stored securely for your records.

256-bit AES Encryption

All data is encrypted in transit using TLS (HTTPS) and at rest using 256-bit Advanced Encryption Standard (AES). Each server has unique encryption keys. This is the same standard used by banks and government agencies.

Cookieless Mode Available

Need to avoid cookie consent banners? Run Boei in completely cookieless mode. No tracking cookies, no local storage abuse — just the chatbot functionality your visitors need. Perfect for maximum GDPR/ePrivacy compliance.

DPA Available

We provide a comprehensive Data Processing Agreement (DPA) for businesses that need formal documentation of how we handle data. Essential for enterprise procurement processes and regulatory compliance.

Certified Infrastructure

We host on DigitalOcean, which is AICPA SOC 2 Type II certified. Independent auditors have verified their security controls for data handling, availability, and confidentiality.

Technical Security Measures

Built by engineers with experience at global banks and insurance companies

🔐

Access Controls

VPN + 2FA required for production access. SSH via RSA certificates only.

👁️

Code Review

All code changes require review before deployment. Automated vulnerability scans.

🔄

Regular Patching

Security patches deployed multiple times weekly. LTS operating systems.

☁️

Backup Strategy

Daily backups with 90-day retention on AWS S3 (99.99% durability).

🔑

Password Security

AES-256 hashed passwords. Lockout after failed attempts. No email passwords.

💻

Endpoint Security

Team workstations require antivirus. No production data on local devices.

Security Comparison: Boei vs Competitors

Not all chatbot providers take security equally seriously

Security Feature Boei Tidio Intercom LiveChat
EU data centers Yes (Amsterdam) ✗ ✗ ✗
GDPR compliant ✓ Yes Partial Partial Partial
No AI training on data ✓ Yes Unknown Unknown Unknown
Cookieless option ✓ Yes ✗ ✗ ✗
DPA available ✓ Yes ✓ Yes ✓ Yes ✓ Yes

Why it matters: If you serve EU customers, GDPR requires careful vendor selection. Boei is one of the few AI chatbot providers with actual EU data residency — not just a DPA checkbox.

GDPR Compliance in Detail

The General Data Protection Regulation (GDPR) isn't just about having a privacy policy. It requires specific technical and organizational measures for handling EU citizens' personal data. Here's how Boei complies:

Lawful Basis for Processing

Boei processes conversation data on behalf of your business (you're the data controller, we're the processor). The lawful basis is typically legitimate interest (customer support) or contract performance. Our DPA documents this relationship formally.

Data Minimization

We only collect what's necessary: conversation content, timestamps, and any contact information your visitors voluntarily provide. No hidden tracking, no behavioral profiling, no selling data to third parties.

Right to Erasure

Need to delete a customer's data? You can remove conversations and lead data directly from your Boei dashboard. For complete account deletion, contact us and we'll purge everything within 30 days.

Data Portability

Export your conversation history and leads anytime. Your data is yours — you can download it, analyze it, or migrate it to another system whenever you want.

Sub-processors

We use OpenAI and Anthropic for AI processing. Both maintain their own GDPR compliance programs. Our DPA includes a sub-processor list so you know exactly who handles data.

Recognized by Industry Leaders

4.5/5

G2 Rating

4.7/5

Trustpilot Rating

4.8/5

Capterra Rating

What Customers Say

David K.

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.
Seif Ahmed

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.
Neu

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!
Irfan

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.
Peter C

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.
Andrew Lee

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.
Grzegorz G.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.
Joshua G.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.
Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization
Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.
David S.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.
Vance W.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.
Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)
Grant

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!
Hansie

Hansie

Works great, nice variation of apps
David K.

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.
Seif Ahmed

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.
Neu

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!
Irfan

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.
Peter C

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.
Chandra Kusuma

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.
Pepe

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.
Arjun E.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.
José Manuel D.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(
Cristian Trappolini

Cristian Trappolini

Voglio lasciare questa recensione perché vorrei dirvi 2 cose importanti: una è che chi non parla bene l'inglese spesso si ritrova a dover convivere con goggle traduttore come suo migliore amico e l'altra è che BOEI è fantastico, semplice e intuitivo anche per chi non parla bene l'inglese. Sono veramente entusiasta della facilità di utilizzo già dalla prima volta che raramente trovo un' app simile. Personalmente la consiglio a tutti! P.s. Se vuoi comprendere e non parli italiano puoi utilizzare google traduttore :-)
Daniel Gyger

Daniel Gyger

un must de simplicité et d'efficacité le tester c'est l'approuver en tout cas on ne peu que le conseiller
Nitesh Manav

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.
Renaat Sioncke

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.
Fran Tully

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran
Proinsias M.

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.
Gavin S.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.
Sara Hall

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.
Mike Foston

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!
Lukáš H.

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.
Bikram K. S.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.
Chandra Kusuma

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.
Pepe

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.
Arjun E.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.
José Manuel D.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Security & Privacy FAQ

Does Boei train AI models on my customer conversations?

No, absolutely not. Your customer conversations are never used to train AI models. We use OpenAI and Anthropic's APIs which also don't train on API data. Your private business conversations stay private — they're only used to generate responses for your visitors and then stored securely for your records.

Where is my data stored?

All primary data is stored in DigitalOcean's EU data centers in Amsterdam, Netherlands. Backups are stored on AWS S3 with encryption. This means your data has full GDPR territorial protection and never leaves the EU for primary processing.

Is Boei GDPR compliant?

Yes, fully. We maintain GDPR compliance through EU data residency (Amsterdam servers), encryption at rest and in transit, data minimization practices, support for data subject rights (access, erasure, portability), and formal Data Processing Agreements. We can provide a DPA for your records.

Can I run Boei without cookies?

Yes. Boei offers a completely cookieless mode where no cookies or local storage are used. This is perfect for businesses that want to avoid cookie consent requirements or provide maximum privacy to visitors. The chatbot works fully without any client-side storage.

Do you provide a Data Processing Agreement (DPA)?

Yes, we provide a comprehensive DPA for businesses that need formal documentation. This covers the data processing relationship, security measures, sub-processors, and your rights as a data controller. Contact us at support@boei.help to request a DPA.

What encryption does Boei use?

We use 256-bit AES encryption for data at rest (full disk encryption with unique keys per server) and TLS encryption for data in transit (HTTPS). This is the same encryption standard used by banks and government agencies. S3 backups are also encrypted.

Who has access to my data?

Access to production systems is strictly limited. Team members require VPN authentication, unique strong passwords, and two-factor authentication. SSH access uses passphrase-protected RSA certificates. No production data is ever replicated to local devices.

What happens if there's a security incident?

Our engineering team has 24/7 on-call support and experience from global banks and insurance companies. In the unlikely event of a security incident, we follow a formal incident response process and will notify affected customers as required by GDPR (within 72 hours).

Can Boei be used for healthcare or financial services?

Boei provides enterprise-grade security suitable for many regulated industries. However, we're not currently HIPAA certified. For healthcare in the US, consult with your compliance team. For financial services and other regulated industries in the EU, our GDPR compliance and security measures typically meet requirements.

How long do you retain conversation data?

You control your data retention. Conversations remain in your account until you delete them. For system backups, we maintain a minimum 90-day retention period on AWS S3. If you close your account, all data is purged within 30 days.

Ready to Add a Secure AI Chatbot?

GDPR compliant, EU-hosted, encrypted. Start your free trial today.

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EU servers (Amsterdam) • DPA available • No credit card required

Industries with Compliance Needs

AI chatbots for regulated industries

Healthcare

Privacy-conscious patient support

Legal

Client confidentiality built-in

Insurance

Regulatory compliance ready