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By offering contact on phone through the Kentico Xperience platform, businesses can reach a wider audience and make themselves more accessible to potential leads. Phone calls allow for direct and immediate communication, removing any barriers or delays that may occur with other channels.
Phone conversations provide a more personalized and human touch to lead generation. It allows businesses to have real-time conversations, understand the specific needs and requirements of potential leads, and provide tailored solutions or information accordingly. This personalized interaction can significantly enhance the chances of converting leads into customers.
Phone conversations help in building trust and credibility with potential leads. By having direct conversations, businesses can address any concerns or doubts that leads may have, provide detailed explanations, and establish a personal connection. This level of interaction helps in establishing trust and credibility, making leads more likely to choose your business over competitors.
In today's digital age, businesses are constantly seeking innovative ways to connect with their customers across multiple channels.
One such channel that remains incredibly important is the phone.
Despite the rise of email, social media, and live chat, many customers still prefer the personal touch and immediate assistance that a phone conversation provides.
For businesses using the Kentico Xperience platform, the ability to seamlessly integrate phone communication with their existing customer support processes is essential.
Kentico Xperience, known for its robust content management and digital experience capabilities, offers a range of features and tools to enable businesses to provide contact with customers via phone effortlessly.
By leveraging this platform, businesses can enhance their customer service experience and build stronger relationships with their clientele.
With Kentico Xperience, businesses have the power to integrate phone communication into their existing contact center infrastructure.
By integrating with popular telephony systems, such as VoIP or PBX systems, businesses can route incoming calls directly to the appropriate customer support representatives, ensuring prompt and efficient responses.
The platform's powerful API capabilities allow for seamless integration and automation, enabling businesses to streamline their phone communication processes and provide a consistent and reliable experience for customers.
Furthermore, the Kentico Xperience platform offers advanced call tracking and analytics features.
Businesses can gain valuable insights into their phone communication performance, including call volume, average call duration, and response times.
These analytics can help businesses identify areas for improvement, optimize their customer support workflows, and ultimately enhance overall customer satisfaction.
In today's competitive marketplace, businesses cannot afford to overlook the phone as a vital communication channel.
With Kentico Xperience, businesses can leverage the power of their existing platform to seamlessly integrate phone communication, providing their customers with the convenience and personalized assistance they desire.
By prioritizing phone communication, businesses can strengthen their customer relationships, increase loyalty, and ultimately drive growth and success.
Phone calls are a vital communication tool with over 3.5 billion users worldwide. In the US alone, 6 billion phone calls are made daily. On average, Americans spend 3.5 hours per day on their phones, with 52% of that time dedicated to phone calls. Phone calls are also a preferred method of contact for businesses, with 80% of customer interactions occurring over the phone. Despite the rise of messaging apps, phone calls remain a reliable and effective way to connect with people.