AI Chatbot for Lightspeed

Add an AI chatbot to your Lightspeed online store in 5 minutes. Answer product questions instantly, support customers around the clock, and capture leads. No coding required.

Trusted by 17,220 online stores

Works with Lightspeed eCom

Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

Try the Lightspeed AI Chatbot

Why Add an AI Chatbot to Lightspeed?

Your Lightspeed online store serves customers who expect instant answers. When shoppers can't quickly find information about products, shipping, or store policies, they leave. Often to a competitor. An AI chatbot for Lightspeed answers those questions instantly, keeping customers engaged and reducing support workload.

Boei's AI chatbot learns your entire Lightspeed product catalog and website content automatically. It understands your products, categories, shipping policies, and store information. Then answers customer questions like a knowledgeable retail associate, 24/7.

Why Lightspeed merchants choose Boei:

  • Product-aware AI. Learns your entire catalog including product details, pricing, and availability
  • Omnichannel support. Complement your in-store experience with 24/7 online chat support
  • Reduce support load. Answer repetitive questions about shipping, returns, and store hours automatically
  • Lead capture. Collect emails from online browsers for email marketing campaigns
  • Simple integration. Add to your Lightspeed eCom store with a simple script, no app development needed

Lightspeed stores that offer instant customer support see higher conversion rates. See our ecommerce chatbot guide and check transparent pricing.

Key Benefits

Why Lightspeed Merchants Love Boei

🛍️

Answer Product Questions

Shoppers ask about availability, sizing, specifications. The AI answers immediately using your Lightspeed product data.

🏪

Bridge Online & In-Store

Customers checking your online store before visiting? The chatbot shares store hours, location, and product availability.

📉

Reduce Support Tickets

Stop answering the same questions about shipping and returns. The AI handles repetitive inquiries automatically.

📧

Grow Your Email List

Capture emails from online visitors during chat conversations. Build your marketing list for promotions and newsletters.

Quick Setup

Simple Setup

Get your AI chatbot live on Lightspeed in under 5 minutes

1

Copy installation code

In your Boei dashboard, open your widget and click the Install tab. Select Lightspeed and copy the installation code.

Tip: The Install tab also offers a landing page link, QR code, and iframe embed.

Copy installation code
2

Go to Lightspeed

We will install the Boei script site-wide on every page. Then using conditions, you can display or hide Boei where you like.

1/ On the left menu of the Back Office go to Online

2/ Click on Website > Scroll down to Custom JavaScript code. And click add code.

3/ Place the script from step two in place of the textbox.

4/ Press save

Refresh the page in your browser to see the changes. Congrats, you are done!

Go to Lightspeed

Lightspeed Features

Built for Retail & Ecommerce

Everything your Lightspeed store needs

📦

Product Catalog AI

Learns your entire product catalog. Answers detailed questions about features, pricing, and product comparisons.

🏬

Store Information

Share store hours, locations, and contact details. Help online visitors plan their in-store visit.

🚚

Shipping & Returns

Train on your shipping options and return policy. Instant answers to common pre-purchase questions.

📊

Customer Insights

See what products customers ask about most. Identify popular items and improve product descriptions.

🎨

Brand Matching

Widget matches your store's brand colors and design. Looks natural on your Lightspeed eCom theme.

🌍

Multilingual Support

Auto-detects customer language. Responds in 95+ languages. Perfect for international retail.

📋

Lead Flow

Capture leads with structured question flows. Ask for name, email, phone, and company inside the chat conversation.

🤖

Choose Your AI Model

Pick from OpenAI, Anthropic, Google, or Mistral. Switch models anytime from your dashboard.

Exact Answers

Override AI responses for specific questions. Bulk-import Q&A pairs via Excel template.

Compare Options

Boei vs Other Lightspeed Chat Options

See how we compare to popular alternatives

Feature Boei Tidio LiveChat tawk.to
Starting price from $19/mo €39/mo €24/mo Free (with branding)
AI conversations 2,000/mo 50-1,000 Add-on AI Assist $29/mo
Train on products ✓ Yes ✗ Limited
WhatsApp, forms, 50+ channels ✓ Yes ✗ Limited
Simple script install ✓ Yes ✓ Yes ✓ Yes ✓ Yes
GDPR compliant (EU servers) ✓ Yes

Bottom line: Boei offers product-aware AI chat for from $19/mo with EU hosting. Perfect for Lightspeed retailers who want smart customer support without enterprise pricing.

Your 24/7 Retail Assistant

Imagine having a retail associate who knows every product in your inventory, works around the clock, and helps online and in-store customers seamlessly. That's what Boei's AI chatbot does for your Lightspeed store.

  • Answer product questions using your catalog data
  • Share store hours, location, and directions
  • Help online shoppers find the right product
  • Collect contact details for follow-up marketing
  • Handle repetitive support questions automatically
Lightspeed AI Retail Assistant

Pro Tips

Get More From Your Lightspeed Chatbot

1

Write Detailed Product Descriptions

The AI learns from your product pages. Include features, specifications, and use cases for better chatbot answers.

2

Add Store Information Pages

Create pages for store hours, location, parking, and policies. The chatbot will answer these common questions automatically.

3

Create Shipping & Returns Pages

Dedicated policy pages give the chatbot reliable answers for the most common customer questions.

4

Set Up Quick Reply Buttons

Configure buttons: 'Store hours', 'Shipping info', 'Return policy'. Help customers find answers fast.

Need Help?

Troubleshooting Common Issues

Widget not showing on my Lightspeed store?
Add the Boei script to your Lightspeed eCom theme. Go to your theme's custom code section and paste the script in the footer area.
Chatbot not learning my products?
Ensure your product pages are published and publicly accessible. Add your store's sitemap URL to Boei's training section for complete catalog crawling.
Wrong answers about products?
Re-crawl your store in the Boei dashboard to pick up recent product changes. The AI learns from your current product descriptions.
Works with Lightspeed Restaurant?
Boei works with Lightspeed eCom (online store). For restaurant websites, add the chatbot to your website where you link to your Lightspeed ordering.

What Retail Owners Say

See AI Chatbot in Action

Real stores using Boei's AI chatbot

Add More Contact Channels

Combine AI chatbot with other ways for customers to reach you

Related Resources

Learn more about AI chatbots for retail

Lightspeed Chatbot Pricing

Simple, transparent pricing with AI chatbot included

Vance
Vance: " Helps me to convert website visitors to warm leads " ★★★★★

Starter

Solo and small sites

$19/mo
Billed at $228/yr
  • 1 domain, 1 chatbot
  • 50+ contact channels
  • 2,000 AI credits/mo
  • 1,000 training pages
  • 50 product training
  • Email + WhatsApp chatbot
  • Lead collectors
  • Source gap detect
  • 5 AI actions/bot
  • CRM & advanced integrations
Most popular

Growth

Teams + automation

$49/mo
Billed at $588/yr
  • Everything in Starter, plus:
  • 3 domains, 3 chatbots
  • 7,000 AI credits/mo
  • 3,500 training pages
  • 500 product training
  • 10 AI actions/bot
  • 3 live chat agents
  • Auto retrain, Tagging
  • Ticket training
  • AI summary on handover
  • Deal pipeline
  • API access
  • Webhooks

Business

Agencies + volume

$129/mo
Billed at $1,548/yr
  • Everything in Growth, plus:
  • 10 domains, 10 chatbots
  • 20,000 AI credits/mo
  • 10,000 training pages
  • Unlimited product training
  • 15 AI actions/bot
  • 5 live chat agents
  • Custom domain
  • White-label
  • Branding removed

Scale

Enterprise compliance

$229/mo
Billed at $2,748/yr
  • Everything in Business, plus:
  • 25,000 AI credits/mo
  • 15,000 training pages
  • 20 AI actions/bot
  • 7 live chat agents
  • Custom DPA
  • 99.5% uptime SLA
  • Priority support
  • Dedicated 60-min onboarding
  • Quarterly review call

7-day free trial · No credit card required · Prices exclude VAT

Compare Plans

Starter
$19/mo
Growth
$49/mo
Business
$129/mo
Scale
$229/mo
Core Limits
Domains11010
WidgetsUnlimitedUnlimitedUnlimited
Chatbots11010
Contacts/moUnlimitedUnlimitedUnlimited
AI Chatbot
AI credits/mo2,00020,00025,000
Training pages1,00010,00015,000
Product training new50 productsUnlimitedUnlimited
Email + WhatsApp chatbot newYesYesYes
AI actions/bot51520
Lead collectors newYesYesYes
Source gap detectYesYesYes
Auto retrainYesYes
Tagging newYesYes
Ticket training newYesYes
AI summary on handover newYesYes
Live Chat & Inbox
Live chat agents157
Inbox + contactsYesYesYes
Deal pipelineYesYes
Integrations
Analytics GA4, GTM, Plausible, Simple AnalyticsYesYesYes
Facebook PixelYesYesYes
MailchimpYesYesYes
HubSpot CRMYesYesYes
Missive AI reply on emailsYesYesYes
SDK PrefillsYesYesYes
WebhooksYesYes
Platform
API accessYesYes
Custom domainYesYes
White-labelYesYes
BrandingAdd-onRemovedRemoved
Enterprise & Support
Custom DPAYes
Uptime SLA99.5%
Priority supportYes
Dedicated onboardingYes
Quarterly review callYes

Add-ons

Extra domain
$9/mo per domain
Extra chatbot
$6/mo annual
Extra live agent
$6/mo annual
AI credits
$6/mo per 1,000 credits
Branding removal
$14/mo
SMS credits
$10 per 100 credits

Need an Agency or Enterprise Solution?

Get custom pricing, priority support, and advanced features

Contact Sales

Your AI Employee Knows Your Lightspeed Store

Connect your Lightspeed data via webhooks so your AI agent can take real actions during customer conversations

Order Tracking

Customers ask 'Where is my order?' and the AI agent calls your Lightspeed API via webhook to fetch order status, shipping details, and tracking numbers.

Product Availability

The AI checks your product inventory via webhook to answer 'Do you have this in stock?' with real-time availability from your Lightspeed catalog.

Customer Lookup

Connect your customer data so the AI can look up account details and order history when a returning customer needs help with a previous purchase.

POS Integration

Set up the AI agent to check in-store availability via webhook. Shoppers browsing online can ask 'Is this available in your store?' and get a real answer.

Questions?

Lightspeed AI Chatbot FAQ

How do I install the AI chatbot on Lightspeed?

Add the Boei script to your Lightspeed eCom theme's custom code section. Paste it in the footer area and save. The chatbot appears on all store pages.

Will it slow down my Lightspeed store?

No. The Boei script is under 50KB and loads asynchronously after your page content. It won't affect your store's loading speed.

Does it learn my product catalog?

Yes. The AI crawls your store pages and learns product names, descriptions, prices, and categories automatically.

Does it work with Lightspeed eCom?

Yes. Boei integrates with Lightspeed eCom (the online store platform). Add the script through the theme customization area.

Can the AI handle retail-specific questions?

Yes. Boei uses GPT-5 and Claude which understand retail context: product comparisons, availability inquiries, store policies. They answer like a trained retail associate, not a generic chatbot.

Will it give incorrect product or pricing info?

No. The AI only uses data from your Lightspeed eCom pages. If pricing changes or products sell out, re-crawl your site in the Boei dashboard to update the AI's knowledge.

Can it share store location and hours?

Yes. If your store hours and location are on your website, the chatbot will use this information to answer customer questions.

Is customer chat data protected?

Yes. All data on EU servers in Amsterdam. Customer conversations are never shared or used for AI training. Cookieless mode and DPA available. Important for retail businesses handling customer inquiries.

Does the AI chatbot work on WhatsApp too?

Yes. Boei’s AI chatbot works on your website and on WhatsApp. Incoming WhatsApp messages get automatic AI replies, and all conversations land in your shared inbox with AI summaries.

Can I choose which AI model powers the chatbot?

Yes. Boei supports OpenAI, Anthropic, Google, and Mistral models. You can switch models anytime from your dashboard settings. All models train on your website content automatically.

Ready to Boost Your Lightspeed Sales?

Join thousands of retailers using Boei. Setup takes 5 minutes.

7-day free trial • No credit card required • Works with Lightspeed eCom
Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews