Once your chatbot is trained, you'll need to retrain pages when content changes, remove outdated content, and clean up your knowledge base. This guide covers individual and bulk operations.
How to get there: Go to Setup → Chatbot in the top menu → click your chatbot → Training → Website or Files tab.
When your website content changes:
Retraining replaces the old content. The page credit cost is recalculated based on the new content.
For automatic retraining, see Auto-sync.
To remove content from the chatbot's knowledge without deleting the page record:
The page stays in your list with "Fetched" status. You can retrain it later. Untraining frees up the page credits immediately.
To permanently remove pages:
This removes the page record and all associated training data. Cannot be undone. Credits are freed immediately.
When managing large amounts of training data, bulk operations let you act on many items at once.
| Operation | What it does | Effect on credits |
|---|---|---|
| Bulk Retry | Re-crawls and re-trains selected pages | Counts toward quota (reprocesses) |
| Bulk Delete | Permanently removes pages and training data | Frees credits |
| Bulk Untrain | Removes from training, keeps page in list | Frees credits |
| Bulk Tag | Assigns a tag to selected pages/files | No credit impact |
| Bulk Remove Tag | Removes a tag from selected pages/files | No credit impact |
Clean up failed pages: Filter by "failed" status, select all, click Bulk Retry.
Seasonal content: Bulk Untrain seasonal pages when out of season. Bulk Retry to re-enable next season.
Remove old content: Filter for pages you no longer need, select all, click Bulk Delete.
Organize by category: Select pages in a category, use Bulk Tag to assign the appropriate tag.