Open Training → Knowledge. Websites, FAQ collections, products, conversations, individual files and written content are accessible from one list.
Search by name or address. Words can appear in any order and across the title and address: install sq finds Install on Squarespace. All words must match; separate alternatives with a comma. Does not contain excludes those same matches. Open a website to browse its pages. Use View to filter by type, status or tag. Large sources are paginated; you do not need to scroll through every page at once.
Every row has a ··· menu. Open a row for its content and available actions. Source-level actions are in the source's own ··· menu.
Select content and click Train chatbot. Training continues after you leave the page. Existing usable knowledge stays available while replacement content is processed. Inspect items needing action to see the failure reason and retry where appropriate.
For a website, Sync now checks the source. A page-specific training action re-reads that page. Automatic updates schedule future checks.
Stop using in this chatbot is available for sources other than individual FAQ questions. It removes selected content from this chatbot's answers without necessarily deleting its underlying source. Delete permanently removes the source itself and requires confirmation. Be careful with shared FAQ items: deleting shared content can affect other chatbots. To choose which FAQ collections this chatbot uses, open ··· → FAQ collections in Training → Knowledge and choose collections manually.
Turning off content does not always free stored page credits. For example, retained text or shared FAQ content can still contribute to account usage. Check Training space for the actual result.
Use checkboxes to select multiple items and the selection's ··· menu for the available actions. Selecting a website source selects its contents; selecting visible rows is scoped to the visible list. Filters can hide selected items, so check the selection summary before acting.
You can train, stop using or delete selected content. Tag controls appear when audience tagging is enabled. Large training runs show persistent progress and can notify you by email.
Expand Training space to review usage, then expand the details to find the largest files and pages first. The main source list stays focused on names and status. See Training credits.