Keep your chatbot's knowledge automatically up to date. When your website content changes, auto-sync detects new, updated, and removed pages and re-trains your chatbot — no manual action needed.
How to get there: Go to Setup → Chatbot in the top menu → click your chatbot → Training → Website tab → click the sync icon on any source.
How It Works
Auto-sync periodically re-checks your training sources and updates your chatbot's knowledge:
- New pages added to your sitemap are automatically discovered and trained
- Removed pages that are no longer in your sitemap are cleaned up
- Existing pages that are still in your sitemap are re-crawled to pick up content changes
- You receive an email summary after each sync with a full breakdown of what changed
Setting Up Auto-Sync
For Sitemap Sources
- Go to Setup → Chatbot in the top menu → click your chatbot → Training → Website tab (under the Training section in the sidebar)
- Find your sitemap source in the list
- Click the sync icon (circular arrows) next to the three-dot menu
- Choose a frequency: Daily, Weekly, or Monthly
- The setting saves immediately — no need to click Save
The sync icon turns green when auto-sync is active.
For Individual Pages
- Go to the Individual Pages section in your Training tab
- Find a trained page (status: Trained)
- Click the sync icon next to the page's action menu
- Choose your preferred frequency
Sync Frequencies
| Frequency |
When it runs |
Best for |
| Daily |
Every day at 4:00 AM UTC |
Fast-changing content like news, pricing, or product pages |
| Weekly |
Every 7 days |
Most websites with regular updates |
| Monthly |
Every 30 days |
Stable content that rarely changes |
Email Notifications
After each sitemap sync completes, you'll receive an email with:
- Summary counts — how many pages were added, removed, updated, unchanged, or failed
- Added pages — full list of new URLs discovered in your sitemap
- Removed pages — URLs that were in your training but no longer in the sitemap
- Updated pages — existing pages that were re-crawled with fresh content
- Failed pages — any pages that couldn't be processed (with error details)
Example Email
Subject: Training Sync Complete: Sitemap example.com
The auto-sync for your chatbot Customer Support Bot has completed.
Source: Sitemap example.com
Summary: 3 added, 1 removed, 12 updated, 38 unchanged
Added pages:
- https://example.com/blog/new-feature
- https://example.com/docs/api-v2
- https://example.com/pricing/enterprise
Removed pages:
- https://example.com/blog/old-post
Updated pages:
- https://example.com/
- https://example.com/docs/getting-started
- https://example.com/features
- (and 9 more...)
Disabling Auto-Sync
To turn off auto-sync:
- Click the sync icon on the source
- Select Never
The source will no longer be automatically synced, but you can always re-train pages manually.
Requirements
- Auto-sync is available on paid plans
- The feature must be enabled for your account
- Only sitemap sources and individual trained pages support auto-sync (crawled websites do not, since they don't have a sitemap to re-check)
- Email notifications are only sent for sitemap syncs. Individual page syncs happen silently since they simply re-crawl a single page
Tips
- Start with weekly — it's a good balance for most websites
- Use daily only if your content changes frequently (e.g., e-commerce inventory, news sites)
- Check your emails after the first sync to make sure the right pages are being picked up
- If pages are being incorrectly added or removed, review your sitemap to ensure it's accurate