Keep your chatbot's knowledge automatically up to date. When your website content changes, auto-sync detects new, updated, and removed pages and re-trains your chatbot, no manual action needed.
How to get there: Go to Setup → Chatbot in the top menu → click your chatbot → Training → Website tab → click the sync icon on any source.
How It Works
Auto-sync periodically re-checks your training sources and updates your chatbot's knowledge:
- New pages added to your sitemap are automatically discovered and trained
- Removed pages that are no longer in your sitemap are cleaned up
- Existing pages that are still in your sitemap are re-crawled to pick up content changes
- You receive an email summary after each sync with a full breakdown of what changed
Setting Up Auto-Sync
For Sitemap Sources
- Go to Training → Website tab
- Find your sitemap source in the list
- Click the sync icon (circular arrows) next to the three-dot menu
- Choose a frequency: Daily, Weekly, or Monthly
- The setting saves immediately
The sync icon turns green when auto-sync is active.
For Individual Pages
- Go to the Individual Pages section in your Training tab
- Find a trained page (status: Trained)
- Click the sync icon next to the page's action menu
- Choose your preferred frequency
Sync Frequencies
| Frequency |
When it runs |
Best for |
| Daily |
Every day in the early morning |
Fast-changing content like news, pricing, or product pages |
| Weekly |
Every 7 days |
Most websites with regular updates |
| Monthly |
Every 30 days |
Stable content that rarely changes |
Email Notifications
After each sitemap sync completes, you receive an email with:
- Summary counts - how many pages were added, removed, updated, unchanged, or failed
- Added pages - full list of new URLs discovered in your sitemap
- Removed pages - URLs that were in your training but no longer in the sitemap
- Updated pages - existing pages that were re-crawled with fresh content
- Failed pages - any pages that couldn't be processed (with error details)
Individual page syncs happen silently since they simply re-crawl a single page.
Disabling Auto-Sync
To turn off auto-sync:
- Click the sync icon on the source
- Select Never
The source will no longer be automatically synced, but you can always retrain pages manually.
Requirements
- Auto-sync is available on Growth plan and above
- Only sitemap sources and individual trained pages support auto-sync (crawled websites do not, since they don't have a sitemap to re-check)
Tips
- Start with weekly. It's a good balance for most websites.
- Use daily only if your content changes frequently (e.g., e-commerce inventory, news sites).
- Check your emails after the first sync to make sure the right pages are being picked up.
- If pages are being incorrectly added or removed, review your sitemap to ensure it's accurate.