Training Credits

Training credits (page credits) determine how much content your chatbot can learn from. Every training source, whether it's a website page, file, text snippet, Q&A item, product, or ticket, uses page credits based on its content size.

How to get there: The credit usage bar appears at the top of any training tab. Click your profile menu in the top-right → Account & Billing to see your plan's total credit allowance.

How Credits Work

Every 5,000 characters of cleaned content counts as 1 page credit (minimum 1 credit per source). Examples:

  • A short FAQ page with 2,000 characters = 1 credit
  • A product description with 8,000 characters = 2 credits
  • A long guide with 22,000 characters = 5 credits

Each trained item shows its credit cost in the training list so you can see exactly what's using your quota.

Plan Limits

Plan Page Credits Crawl Discovery Limit
Free / Trial 100 500
Lite 100 500
Starter 1,000 5,000
Growth 3,500 5,000
Business 10,000 5,000
Scale 15,000 5,000
  • Page credits are shared across all training sources for your chatbot (website pages, files, text snippets, Q&A, products, tickets).
  • Crawl discovery limit is the maximum number of pages Boei will discover and list when crawling or reading a sitemap. Discovered pages don't use credits until you train them.

What Happens at the Limit

When you reach your page credit limit:

  • Pages queued for training are marked as "Limit reached" instead of being trained
  • You receive an email notification
  • You can still untrain or delete existing content to free up credits
  • Upgrading your plan automatically requeues any "Limit reached" items for training

Freeing Up Credits

Action Credits freed?
Untrain a page/file/snippet Yes, immediately
Delete a page/file/snippet Yes, immediately
Retrain a page No (replaces old content, recalculates cost)

Credits vs AI Reply Credits

Page credits and AI reply credits (chatbot credits) are two separate systems:

  • Page credits = how much content you can train on. Based on content size. Determined by your plan tier.
  • AI reply credits = how many AI-generated replies your chatbot can send per month. Based on AI model cost. Resets monthly.

Adding or removing training pages does not affect your AI reply credits, and vice versa. For AI reply credits, see Chatbot credits.