Name: Boei
Brand: Boei
Availability: InStock
Rating: 4.7 (158 reviews)

Increased Efficiency

By integrating Boei with Slack, your team can manage customer queries and lead generation from a single platform. This eliminates the need to switch between multiple tools, saving time and improving productivity.

Real-time Collaboration

With Boei on Slack, your team can collaborate in real-time, allowing for faster lead generation. You can easily share information, assign tasks, and discuss strategies within your Slack workspace, ensuring everyone is on the same page and can work together seamlessly.

Centralized Communication

Having contact on Slack through Boei's Strato platform centralizes your communication channels. This means that all customer queries and lead generation conversations are stored in one place, making it easier to track and analyze data. By having a centralized hub, you can gain valuable insights and make data-driven decisions to optimize your lead generation efforts.

How it works

As businesses strive to provide exceptional customer service and support, it has become crucial to establish effective communication channels with customers.

One such platform that has gained immense popularity in the business world is Slack.

With its robust features and user-friendly interface, Slack offers a seamless way for teams to collaborate and communicate.

However, many businesses are still looking for ways to integrate their existing customer support platforms, like Strato, with Slack to provide a unified and streamlined customer experience.

By enabling contact with customers on Slack from their Strato platform, businesses can leverage the power of both platforms to enhance customer interactions, improve response times, and ultimately drive customer satisfaction.

In this article, we will explore the benefits and possibilities of integrating Strato with Slack, and how this integration can elevate businesses' customer support capabilities.

Slack

Slack is a team communication tool with over 12 million daily active users, 6 million paid users, and 750,000 organizations. It offers over 2,000 integrations and has users in over 150 countries. Slack allows teams to organize conversations into channels, share files, and collaborate in real-time. It has a 98% customer satisfaction rating and saves teams an average of 48.6% of time spent on communication. Slack also offers advanced security features like two-factor authentication and SSO.

While live chat is great for immediate, synchronous conversations, it requires both parties to be online simultaneously. Boei, on the other hand, supports asynchronous communication across 50+ channels. This means customers can reach out when convenient for them and businesses can respond when they are able. Boei also offers the flexibility to initiate conversations proactively and present a wide variety of interactive content to engage visitors.

Boei is a perfect complement to live chat. Not all customers prefer live chat - some might want to send an email, make a phone call, or reach out on social media. Boei caters to all these preferences by offering multiple ways for customers to connect with you. Additionally, Boei allows you to proactively engage visitors with custom messages, FAQ questions, callback forms, videos, and more.

Social media is an important channel for customer service, but it is only one of many. Customers have different communication preferences, and Boei caters to these by offering 50+ channels to connect with your business. Plus, Boei centralizes these communication options in one place, making it easier for you to manage.

Boei turns your website into a proactive customer engagement tool. By offering your customers multiple convenient ways to connect, you can answer their questions and address their concerns more effectively, leading to higher customer satisfaction and increased conversions. The ability to proactively display messages and content can guide visitors towards making a purchase.

Absolutely. While Boei supports 50+ channels, you can choose to use only one if that is what suits your business best. But remember, Boei is more than just a contact tool - you can also use it to display custom messages, videos, and various forms to engage visitors proactively.

Boei is designed to initiate interactions with your customers across multiple channels. However, it does not provide a way to manage responses centrally. Each platform you connect to Boei will have its own way of managing and responding to customer interactions. The goal of Boei is to provide a versatile tool that enhances your website's ability to engage visitors and turn them into leads.

FAQ

How do I add Slack to Strato?

To add Slack to Strato, you can use Boei, a website widget that enables customer chat on multiple channels including Slack. Simply sign up for Boei, connect your Slack account, and then integrate Boei's widget code into your Strato site.

Is there a Slack plugin for Strato?

Yes, Boei provides a Slack plugin for Strato. With Boei, you can easily add a Slack widget to your Strato site and start engaging with your customers directly on Slack.

Should I add a Slack widget on my Strato site?

Adding a Slack widget to your Strato site can be beneficial if you want to provide real-time customer support, enhance communication, and increase customer engagement. It allows visitors to chat with you directly on Slack, making it easier to address their queries and provide assistance.

Who should add a Slack widget on their Strato site?

Any business or website owner using Strato can benefit from adding a Slack widget. It is especially useful for businesses that want to offer immediate support and have a presence on Slack. Whether you are an e-commerce store, a SaaS company, or a service provider, adding a Slack widget can improve customer satisfaction and streamline communication.

What is Slack?

Slack is a communication platform that allows individuals and teams to easily collaborate and communicate with each other in real-time.

How popular is Slack?

Slack is very popular and widely used in many industries, with over 12 million daily active users.

Why should I offer Slack contact to my customers?

Offering Slack contact to your customers allows them to easily communicate with your team and get quick responses to their inquiries, which can lead to increased customer satisfaction and loyalty.

How do I connect my website to Slack?

You can easily connect your website to Slack by using Boei, which offers integration with Slack and over 50 other channels. Simply sign up for Boei, select Slack as a channel, and follow the instructions to set up the integration.

What is Strato?

Strato is a powerful customer engagement platform that allows businesses to easily manage customer chat on over 50 channels, including websites, social media, and messaging apps. With Boei, you can provide seamless customer support and build strong relationships with your customers.

How expensive is Strato?

The pricing for Strato depends on the size and needs of your business. Boei offers flexible pricing plans to accommodate businesses of all sizes, starting from affordable options for small businesses to more comprehensive plans for larger enterprises. To get specific pricing information for your business, please contact our sales team.

Is Strato a good platform?

Absolutely! Strato is highly regarded as a top-notch customer engagement platform. With Boei's powerful features and intuitive interface, businesses can effectively manage customer inquiries, provide prompt responses, and create personalized experiences. Many businesses have found great success using Strato to enhance their customer service and drive customer satisfaction.

Free Slack plugin for Strato

Leadwidget