Use Boei as a Mobile App

Add Boei to your phone's Home Screen to handle inbox conversations like an app and receive push notifications when live chats need attention.

How to get there: Open Inbox in Boei on your phone. After installing Boei on your Home Screen, open it from the new icon and tap the bell in the inbox toolbar.

What the Mobile App Is

Boei uses a Progressive Web App (PWA). It opens from your Home Screen like an app, but you do not need to download anything from the App Store or Google Play.

The mobile app gives you:

  • the complete Boei inbox in a mobile layout;
  • push notifications while Boei is closed or in the background;
  • notifications that open the relevant conversation;
  • the customer name and a message preview in the notification;
  • the same account and conversations as the desktop version.

Push notifications are for Boei operators and live-chat agents. Website visitors do not receive these notifications.

Install on iPhone or iPad

Web push on iPhone and iPad requires iOS or iPadOS 16.4 or newer. Boei must be added to the Home Screen before it can ask for notification permission.

  1. Open Boei in Safari and go to Inbox.
  2. Tap the ··· button in Safari.
  3. Tap Share.
  4. If needed, tap Show More.
  5. Tap Add to Home Screen.
  6. Confirm by tapping Add.
  7. Leave Safari and open Boei from its new Home Screen icon.

Apple may move these actions or use slightly different labels depending on your iOS version and device language. Look for the action that adds the current website to the Home Screen.

Install on Android

In Google Chrome:

  1. Open Boei and go to Inbox.
  2. Tap Chrome's ⋮ menu.
  3. Tap Install app or Add to Home screen.
  4. Confirm the installation.
  5. Open Boei from its new Home Screen icon.

Menu labels may differ between Chrome versions and Android manufacturers.

Enable Push Notifications

  1. Open the installed Boei app.
  2. Go to Inbox.
  3. Tap the bell in the inbox toolbar.
  4. Choose Allow when your phone asks whether Boei may send notifications.

A filled green bell means push notifications are active on that device.

Boei sends an operator push notification when:

  • a new live chat is waiting for an available agent;
  • a customer sends a new reply in a live chat assigned to you.

Tap the notification to open that conversation directly.

Notifications Are Enabled Per Device

Each phone, tablet, or browser has its own notification subscription. Enabling notifications on your iPhone does not automatically enable them on another phone or computer.

If you remove and reinstall the Boei Home Screen app, open the inbox and tap the bell again. The old installation's permission does not transfer to the new installation.

To stop notifications on the current device:

  1. Open Inbox.
  2. Tap the ··· menu in the inbox toolbar.
  3. Under Push notifications, choose Disable on this device.

If Notifications Do Not Arrive

Check the following:

  1. Open Boei from the Home Screen icon, not from a regular Safari tab on iPhone or iPad.
  2. Confirm that the inbox bell is filled and green.
  3. On iPhone or iPad, open Settings → Notifications → Boei and turn on Allow Notifications.
  4. On Android, open the app information for Boei and confirm that notifications are allowed.
  5. Check whether Focus, Do Not Disturb, or another notification summary is delaying alerts.
  6. Confirm that your Boei user is configured as a live-chat agent. See Live Chat Agents Overview.
  7. If you reinstalled the app, enable notifications again from the bell.