Contacting Support
The fastest way to get help from the Boei team.
How to get there: Open the Boei widget in the bottom right corner of any Boei page, or email [email protected].
In-App Chat
The quickest channel. Click the Boei widget in the bottom right of app.boei.help and start a conversation. The same AI chatbot you give your visitors will try to answer first, then escalate to a human if needed.
Typical response time: minutes during business hours (CET), within one business day outside hours.
Email [email protected] if your question is long or you need to attach screenshots or logs. Include:
- Your account email
- Your widget UUID or chatbot UUID if the question is specific
- A description of the problem and the URL where it happens
- A screenshot or screen recording if visual
Status Page
For service-wide issues, check the status page first to see if Boei is having an incident.
Feature Requests
Got an idea? Post it on our public roadmap: https://feedback.boei.help . You can also upvote existing requests so we know what matters most.
Bug Reports
Bug reports are best filed via in-app chat or email. Include:
- What you did (steps to reproduce)
- What you expected
- What actually happened
- Browser and OS
Security Issues
For security vulnerabilities, email [email protected] instead of using public channels. We respond within one business day.