Spam Filtering

Boei checks incoming email for unwanted sales pitches and puts them in Spam. Messages are kept, so you can review them and correct a mistake.

How to get there: Click Team inbox in the left menu, then Spam in the sidebar. To change protection, open Business settings → Inbox → Spam protection.

What Boei checks

With spam protection on, Boei checks the first message of a new email conversation. Typical spam includes unwanted sales pitches, partnership proposals, link exchange requests and SEO offers.

For ordinary email, Boei skips content checks for replies in an existing conversation, replies to something your team or chatbot sent, and senders your team has replied to before on that channel.

If the sender's latest conversation on that email channel is marked as spam, new conversations from that sender go straight to Spam. This applies whether AI or a team member marked that earlier conversation. Unmarking the latest conversation removes that sender block. Trusted addresses skip automatic checks and sender blocks.

Chat, WhatsApp and SMS do not use this email filter. The WhatsApp form in your website widget has its own simple filter for obvious abusive or nonsense messages.

Contact-form emails

When Boei recognises a contact-form email, it checks the visitor's message instead of the email template around it. Each submission gets its own decision, including submissions from visitors your team has emailed before.

A spam submission does not block the shared address that sends your form emails. Other visitors can still send enquiries through the same form. If Boei finds the visitor's email address, the trust button applies to that visitor. Without a reliable visitor address, that button is not shown.

What happens to spam

  1. The message is stored in full. Nothing is deleted.
  2. The conversation moves to Spam and closes.
  3. Your AI chatbot does not reply, and Boei does not send a new-message alert.

Open a spam conversation to see the reason. Expand Details for the time and extra explanation. Boei shows whether AI, an earlier sender block, a team member or an automatic rule marked it. For a manual mark, the team member's name is shown when available. Some older conversations have no saved reason.

Correct a mistake or trust a sender

To move one conversation back, open its ⋯ menu and choose Unmark spam. This does not add the address to your trusted list. Later conversations follow the usual checks and sender-block rules.

To always allow an address, choose Trust sender in the spam notice. This adds the address to the business's trusted list and opens the current conversation in the inbox for your team. It keeps an existing assignment or assigns an unassigned conversation to you. The AI does not send a reply to the restored message.

You can also add trusted addresses in Business settings → Inbox → Spam protection, one full email address per line. These addresses skip all automatic email spam checks for that business. Saving this list does not move old spam conversations. Add only addresses you trust. Managing trusted addresses requires permission to edit business settings.

You can still mark a conversation manually using Mark thread as spam in its ⋯ menu. In the narrower layout this is labelled Spam. A manual mark stays in place even when the address is trusted, until someone unmarks it or uses the trust button to restore that conversation.

Turn automatic protection off

The switch in Business settings → Inbox → Spam protection shows whether protection is on. It is on by default.

Turning it off skips automatic email content checks and sender blocks. You can still mark conversations manually, and those manual marks stay in place. Existing automatic spam stays in Spam unless you restore it or a new message arrives in that conversation while protection is off. Adding a trusted address also allows new messages in automatically marked conversations.

The Automatically blocked senders list shows addresses whose latest conversation on an email channel is marked as spam, with a link to that conversation. A team member's spam mark can also cause this automatic block on future conversations. Trusted addresses and recognised form submissions are excluded. Turning protection off keeps the list so it can apply again when protection is turned back on.

Tell Boei what your business does

The AI uses your chatbot's business name and description to judge whether a message could be a real customer enquiry. Open AI agents → your chatbot → Settings → General → Business to fill these in.

Boei uses the chatbot attached to the email channel, or the website's main chatbot. If both the business name and description are empty, it skips AI content checks. A business name alone is enough to run the check, but a clear description helps it understand your enquiries. Existing sender blocks still apply when protection is on.