Sent Emails
Check which emails Boei sent for your account, read a saved copy, and find out why a message could not be sent.
How to get there: Go to Settings → Account & Billing in the left menu, then open Sent emails below the billing details.
Find an email
Search by subject or recipient. Open Filters to choose a status, email type or date range. Dates use your browser's local timezone.
Click an email's subject to read it. You can see its sender, recipients, time and any delivery error. The history includes onboarding, account notices, newsletters, emails to your team and visitors, and replies sent from the inbox using SMTP or Mailgun.
What the status means
| Status | Meaning |
|---|---|
| Sending | Boei started the sending attempt. No outcome has been recorded yet. |
| Sent | The mail service accepted the email. This does not confirm it reached the recipient. |
| Delivered | Mailgun confirmed delivery to every recipient's mail server. This does not confirm the email was read. |
| Failed | The sending attempt failed. Open the email to see the error. |
| Bounced | The receiving server refused the email. Check the address and the error message. |
| Temporarily delayed | Delivery is delayed. The mail service may try again. |
| Marked as spam | A recipient reported the email as spam. |
Detailed delivery updates are available for Mailgun when its delivery notifications are connected. Other mail services show sending results, but may stay at Sent after acceptance. Each retry is shown separately.
Who can see it
The account owner can view this history. Boei support and an agency with current access can view it while impersonating the account owner. Regular team members cannot open it, including members with billing rights. Revoking agency access also blocks that agency's existing impersonation sessions.
The saved copy removes login and password-reset links. Links and tracking images are inactive in the preview. Attachments are not stored in this history.
How long emails stay
The default is 90 days. The page shows the retention period currently used by Boei. This is set by Boei, not by an account setting.
Expired emails disappear from the history and are removed by the daily cleanup. This is separate from your inbox's conversation retention. The feature starts recording new sending attempts when it is enabled; it cannot recover older emails. If the message could not be prepared before sending began, it may not appear here.