Business Hours

Hide channels when you're not available. Don't let customers call and hear voicemail - show alternative contact options instead.

How to get there: Go to Setup → Website widget in the top menu → click your widget → Business Hours.

How It Works

  1. Set your timezone and office hours
  2. Mark which channels to hide when offline
  3. Boei calculates your availability automatically
  4. Channels hide when you're out of office

Setting Up Business Hours

Step 1: Enable Out of Office

  1. Open your widget and go to Business Hours
  2. Enable business hours

Step 2: Set Your Timezone

Select your timezone to ensure accurate scheduling:

Step 3: Configure Office Hours

Set the hours you're available for each day:

Step 4: Configure Channels

  1. Go to Panel

  2. Select a channel to configure

  3. Enable Hide when out of office

  4. Repeat for other channels as needed

Use Cases

  • Hide phone numbers after hours
  • Show email instead of live chat when offline
  • Display different contact options on weekends